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Re: Phone Verification, Phone Number Already used? Help

cdec9571
Active Member
Fish S Member Since: Mar 25, 2020
61 of 144

ne number is also already being used and I cannot create an account because of this. I have never signed up for this website before

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
62 of 144

Hi Fish,

 

One of our Customer Support agents will reach out to you via ticket as well and assist you further. Thank you.


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paulinesalazar
Active Member
Pauline S Member Since: Apr 24, 2020
63 of 144

I have this same issue! I'm stuck at the phone verification step because it's saying another profile has my number. But I don't recall ever setting an account up with another email address. I only have emails in my inbox using the email on my account now. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
64 of 144

Thank you for reaching out to us, Pauline.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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d79eafac
Active Member
Anna K Member Since: Apr 23, 2020
65 of 144

Hello Avery,

 

I have the exactly same problem as Rebecca described.

 

Can you please help me out?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
66 of 144

Hi Anna,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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grishma23
Active Member
Grishma P Member Since: May 16, 2020
67 of 144

When I enter my phone number I get the message that the number is used by another account and to please enter another one. This is my phone number. I cannot complete my application. Please advise.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
68 of 144

Hi Grishma,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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kimberly_wiggins
Active Member
Kimberly W Member Since: Jun 14, 2020
69 of 144
I am having the same issue. I thought I closed my old account.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
70 of 144

Hi Kimberly,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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