Phone Verification, Phone Number Already used? Help

[Jonathan M]

I am having the same issue and woul like ot be contacted because it says another account is using my phone number. Thank you

[Joanne Marie P]

Hi Jonathan,

One of our team members will reach out to you directly to assist you with your phone verification process. Thank you.

[Carolyn F]

Hello,

I am having the same issue. I was a free lancer with UpWork a few years ago but removed my account because I got hired on full time at a place near where I lived. I attempted to start a new account last week but I am getting an error code that states my phone number is still in use.

Thank you for your time!

[Bojan S]

Hi Carolyn,

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Could you please click on my name and send me a PM with more information about your previous account so that I can check that for you and assist you accordingly?

Thank you.

[Polina S]

Hello,

I just tryed to verify my phone number too, but I have the same experience - Message that this number is used by anther account. And few weeks before that, every time I was tying to verify my number, message about technical problems would appear.

How to verify my number?

Thank you in advance,

Polina

[Avery O]

Hi Polina, 

It looks like you have an old account with the same credentials. The Customer Support Team will look into this and reach out to you directly to resolve this. 

[Polina S]

Thank you Avery, I appriciate it.

[Rebecca H]

Funny. That is the same answer I got. Four times I was told it got
corrected and they allegedly deleted the alleged old account but nothing
has changed. Now I am told they have to research it

[Leighandra S]

Hi Avery and team!

I am having the same issue.  Can I have my old account deleted so that I can move forward with the new one?

Thanks for your help here!

Best,

Leighandra

[Bojan S]

Hi Leighandra,

Your old account was closed. Feel free to reach out to us if you need any further assistance.

Thank you.