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Phone Verification, Phone Number Already used? Help

Active Member
Jonathan M Member Since: May 10, 2020
31 of 130

I am having the same issue and woul like ot be contacted because it says another account is using my phone number. Thank you

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
32 of 130

Hi Jonathan,

 

One of our team members will reach out to you directly to assist you with your phone verification process. Thank you.


-Joanne
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Active Member
Carolyn F Member Since: May 28, 2020
33 of 130

Hello,

 

I am having the same issue. I was a free lancer with UpWork a few years ago but removed my account because I got hired on full time at a place near where I lived. I attempted to start a new account last week but I am getting an error code that states my phone number is still in use.

 

Thank you for your time!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
34 of 130

Hi Carolyn,

 

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Could you please click on my name and send me a PM with more information about your previous account so that I can check that for you and assist you accordingly?

 

Thank you.

 


~ Bojan
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Ace Contributor
Polina S Member Since: Mar 1, 2019
35 of 130

Hello,

I just tryed to verify my phone number too, but I have the same experience - Message that this number is used by anther account. And few weeks before that, every time I was tying to verify my number, message about technical problems would appear.

 

How to verify my number?

 

Thank you in advance,

Polina

Moderator
Avery O Moderator Member Since: Nov 23, 2015
36 of 130

Hi Polina, 


It looks like you have an old account with the same credentials. The Customer Support Team will look into this and reach out to you directly to resolve this. 


-Avery
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Ace Contributor
Polina S Member Since: Mar 1, 2019
37 of 130

Thank you Avery, I appriciate it.

Active Member
Rebecca H Member Since: May 14, 2019
38 of 130
Funny. That is the same answer I got. Four times I was told it got
corrected and they allegedly deleted the alleged old account but nothing
has changed. Now I am told they have to research it
Active Member
Leighandra S Member Since: Aug 8, 2019
39 of 130

Hi Avery and team!

 

I am having the same issue.  Can I have my old account deleted so that I can move forward with the new one?

 

Thanks for your help here!

 

Best,

 

Leighandra

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
40 of 130

Hi Leighandra,

 

Your old account was closed. Feel free to reach out to us if you need any further assistance.

 

Thank you.


~ Bojan
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