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Phone Verification, Phone Number Already used? Help

Active Member
Fish S Member Since: Mar 25, 2020
51 of 124

ne number is also already being used and I cannot create an account because of this. I have never signed up for this website before

Moderator
Goran V Moderator Member Since: Mar 24, 2017
52 of 124

Hi Fish,

 

One of our Customer Support agents will reach out to you via ticket as well and assist you further. Thank you.


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Active Member
Pauline S Member Since: Apr 24, 2020
53 of 124

I have this same issue! I'm stuck at the phone verification step because it's saying another profile has my number. But I don't recall ever setting an account up with another email address. I only have emails in my inbox using the email on my account now. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
54 of 124

Thank you for reaching out to us, Pauline.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Anna K Member Since: Apr 23, 2020
55 of 124

Hello Avery,

 

I have the exactly same problem as Rebecca described.

 

Can you please help me out?

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
56 of 124

Hi Anna,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Grishma P Member Since: May 16, 2020
57 of 124

When I enter my phone number I get the message that the number is used by another account and to please enter another one. This is my phone number. I cannot complete my application. Please advise.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
58 of 124

Hi Grishma,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Kimberly W Member Since: Jun 14, 2020
59 of 124
I am having the same issue. I thought I closed my old account.
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
60 of 124

Hi Kimberly,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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