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Phone Verification, Phone Number Already used? Help

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Active Member
Brittani K Member Since: Oct 17, 2020
21 of 100
I can not finish creating my account because the error message about my
phone number already being associated with an account keeps coming up. I
haven’t made an account associated with my phone number yet.

Thanks,
Brittani
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Active Member
Ashley P Member Since: Jul 3, 2020
22 of 100

I am also having the same issue as well :/.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
23 of 100

Thank you for reaching out to us, Ashley.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Jonathan M Member Since: May 10, 2020
24 of 100

I am having the same issue and woul like ot be contacted because it says another account is using my phone number. Thank you

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
25 of 100

Hi Jonathan,

 

One of our team members will reach out to you directly to assist you with your phone verification process. Thank you.


-Joanne
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Active Member
Carolyn F Member Since: May 28, 2020
26 of 100

Hello,

 

I am having the same issue. I was a free lancer with UpWork a few years ago but removed my account because I got hired on full time at a place near where I lived. I attempted to start a new account last week but I am getting an error code that states my phone number is still in use.

 

Thank you for your time!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
27 of 100

Hi Carolyn,

 

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Could you please click on my name and send me a PM with more information about your previous account so that I can check that for you and assist you accordingly?

 

Thank you.

 


~ Bojan
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Ace Contributor
Polina S Member Since: Mar 1, 2019
28 of 100

Hello,

I just tryed to verify my phone number too, but I have the same experience - Message that this number is used by anther account. And few weeks before that, every time I was tying to verify my number, message about technical problems would appear.

 

How to verify my number?

 

Thank you in advance,

Polina

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
29 of 100

Hi Polina, 


It looks like you have an old account with the same credentials. The Customer Support Team will look into this and reach out to you directly to resolve this. 


-Avery
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Ace Contributor
Polina S Member Since: Mar 1, 2019
30 of 100

Thank you Avery, I appriciate it.

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