I`m sorry about the incovience this had caused you. I can see that you have updated your ticket with more details as well.
I would like to confirm that our team is finishing up with their investigation and will update your ticket as soon as possible with more details. Thank you.
A member of the Customer Support Team will reach out to you to assist you with recovering your old account. Once you have access to your old account, kindly close this new account where you are posting from to comply with the Upwork Terms of Service.
Hi Avery, I seem to have made an UpWork account ages ago and cannot recall my login information. Could someone please delete my old account so I can finishing creating the new one? Thank you!
I have this same issue! I'm stuck at the phone verification step because it's saying another profile has my number. But I don't recall ever setting an account up with another email address. I only have emails in my inbox using the email on my account now.