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Phone Verification, Phone Number Already used? Help

p_serechenko
Ace Contributor
Polina S Member Since: Mar 1, 2019
41 of 144

Hello,

I just tryed to verify my phone number too, but I have the same experience - Message that this number is used by anther account. And few weeks before that, every time I was tying to verify my number, message about technical problems would appear.

 

How to verify my number?

 

Thank you in advance,

Polina

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
42 of 144

Hi Polina, 


It looks like you have an old account with the same credentials. The Customer Support Team will look into this and reach out to you directly to resolve this. 


-Avery
Untitled
p_serechenko
Ace Contributor
Polina S Member Since: Mar 1, 2019
43 of 144

Thank you Avery, I appriciate it.

blhwrites50
Active Member
Rebecca H Member Since: May 14, 2019
44 of 144
Funny. That is the same answer I got. Four times I was told it got
corrected and they allegedly deleted the alleged old account but nothing
has changed. Now I am told they have to research it
leigh0382
Active Member
Leighandra S Member Since: Aug 8, 2019
45 of 144

Hi Avery and team!

 

I am having the same issue.  Can I have my old account deleted so that I can move forward with the new one?

 

Thanks for your help here!

 

Best,

 

Leighandra

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
46 of 144

Hi Leighandra,

 

Your old account was closed. Feel free to reach out to us if you need any further assistance.

 

Thank you.


~ Bojan
Untitled
leigh0382
Active Member
Leighandra S Member Since: Aug 8, 2019
47 of 144
Thank you!
f25eecb4
Active Member
Elize T Member Since: Jan 10, 2020
48 of 144

I have the same issue

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
49 of 144

Hi Elize,

 

One of our team members will reach out to you directly via a support ticket and assist you further. Thank you!


-Joanne
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pankhuri_gupta
Active Member
Pankhuri G Member Since: Mar 24, 2020
50 of 144

Contact support they will do it.

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