Phone Verification, Phone Number Already used? Help

[Bojan S]

Hi Lisa,

It looks like you were able to successfully verify your phone number. Feel free to reach back to us if you still need any assistance.

Thank you!

[Ekaterina S]

Hello! I just created an account, but it does not let me complete my set up because it’s saying that my phone number is already have an account and it does not let me to put my number in. Please help me!🙏

[Joanne Marie P]

Hi Ekaterina,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[Ekaterina S]

Thanks! I will wait

[Ekaterina S]

Also, can you please sent me the instructions on what to do via my email please? I can not log in in up work on my mobile app yet, because it’s still asking for the phone number

[Aleksandar D]

Hi Ekaterina,

Yes, a copy of the ticket is being sent to your email as well from where you can continue the correspondence with our team.

Thank you.

[Ekaterina S]

Thank you! My status of the request is awaiting and it says that it has been created 15 hours ago. Do you know when the team member will contact me?

[Joanne Marie P]

Hi Ekaterina,

I have followed up with the team, and one of our team members will update your ticket to assist you further. Thank you. 

[Ekaterina S]

Thank you! Are they going to call me?

[Shane C]

I'm also experiencing this issue. Totally possible I created an account before, but my email was not already associated with an account. Anyway, assistance would be appreciated.