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Phone number attached to inactive account wherein I no longer have access to the email associated.

loulobsinger
Active Member
Lou L Member Since: Mar 11, 2021
1 of 6

I started a new Upwork account yesterday.  I want to move up to the paid account BUT I had to use a friend's cell phone number to set up the account as my number is attached to an older inactive account.  When I tried to get the old login credentials I realize it's attached to email account wherein I no longer have access.  How can I delete that account associated to my number and then change the number on my new account.

 

Please help.

User: **Edited for Community Guidelines**

Phone: **Edited for Community Guidelines**

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 6

Hi Lou,

 

Please keep in mind that freelancers are allowed to have only one account. Opening more than one is a serious violation of our TOS.
I would recommend closing your new account as soon as possible and continue with your original account. Thank you.

~ Goran
Upwork
loulobsinger
Active Member
Lou L Member Since: Mar 11, 2021
3 of 6
I have no access to that original account though?
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 6

Hi Lou,

 

Could you please click on my name and send me a PM with more information about the account you need help with? I’ll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
Upwork
loulobsinger
Active Member
Lou L Member Since: Mar 11, 2021
5 of 6
See attached. When I click on your name to PM you I get this error page.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 6

Hi Lou,

 

I just sent you a PM, please follow up on that message with more information and I'll assist you accordingly. 

 

Thank you.

~ Bojan
Upwork
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