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m_minssieux
Community Member

Photo

hi

 

i'm uploading my profile as a freelancer and cannot upload a picture though it follows the regulations as to how the picture should look. I've noticed that the picture automatically gets rotated 90 degrees whenever it's cropped in the screen. Maybe that's the problem, but in that case how to solve it?

 

kind regards,

 

milene

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Milene,

 

Could you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

 

Also, your picture may have been taken using a smartphone and has orientation metadata attached to it that prevents it from being uploaded correctly. You can check this guide on how to fix it.

 

Thank you!

~ Bojan
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