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Please Help.

Active Member
Erika T Member Since: May 20, 2019
1 of 18

Hello, Please help. Please Please. My client said he sent the payment already but there is no pending or in review in my account. I've completed the work, i got hired for a month and the he paid me once. It was a fixed price, when i am about to submit my work i found out the the milestones are inactive so i couldn't submit or request payment. I sent him an email and he said he sent it already here on upwork. please help help.

Community Guru
Preston H Member Since: Nov 24, 2014
BEST ANSWER
2 of 18

Erika:

The correct way to work on fixed-projects is very straightforward:


If there is a fully-funded milestone, we do the work for that milestone.

Then we submit the work, and we get paid for it. If the client does NOTHING, then we get paid automatically.

 

If a milestone is not funded, then we don't work on it.

 

You said that you worked on milestones that are "inactive." if you can't submit the work or request payment, then the milestone was never funded.

 

This means that maybe you made a mistake by doing the work.

 

Upwork doesn't guarantee payment for this. The only way to get paid is if the client decides to pay you.

 

This is OKAY!

Many new freelancers make the same mistake.

 

If you have not sent the client the work, then just wait. When he funds the milestone, you can submit it.

Until then, be patient.

 

But because the client said he sent the payment, you need to make sure that you understand what you see when you look at Upwork -> Reports -> Overview, and you need to make sure that he didn't actually send the money to you.

Active Member
Erika T Member Since: May 20, 2019
3 of 18

But is it possible that he send the payment directly to upwork wihout active milestone?

Community Guru
Preston H Member Since: Nov 24, 2014
4 of 18

re: "But is it possible that he send the payment directly to upwork wihout active milestone?"

 

Erika:

Clients ALWAYS have the option to send a bonus payment to a freelancer. They can do this WITHOUT having an active milestone.

 

If the client sent you a bonus payment, you WILL see it in your account.

Active Member
Erika T Member Since: May 20, 2019
5 of 18

No bonus or anything, nothing! should i just wait? until it appears in my account?

Community Guru
Tonya P Member Since: Nov 26, 2015
6 of 18

The client may think that whatever work you are doing is included in the "once" that he paid. Without more details, it would be very difficult for any of us to discern what you and the client negotiated. 

Active Member
Erika T Member Since: May 20, 2019
7 of 18

We both agreed that he will pay me weekly. He was very unresponsive as well, and everytime i asked him about the payment he said he will work on it. what do i do now?

Community Leader
Miriam H Member Since: May 16, 2017
8 of 18

Erika T wrote:

We both agreed that he will pay me weekly. He was very unresponsive as well, and everytime i asked him about the payment he said he will work on it. what do i do now?


If there is no funded milestone, I would not send the work until he funds the milestone.

 

I would cease any additional work until you both reconfirm the nature of your agreement, what the deliverable is and what his weekly payment is.

 

 

Community Guru
Preston H Member Since: Nov 24, 2014
9 of 18

re: "We both agreed that he will pay me weekly. He was very unresponsive as well, and everytime i asked him about the payment he said he will work on it. what do i do now?"

 

What should you do?

 

You should do NOTHING.

 

When you see the money in your account, then you should do something.

 

Until you see the money, then the client is just talk. His talk means nothing. I need to see $$$ here:

Upwork -> Reports -> Overview

Active Member
Erika T Member Since: May 20, 2019
10 of 18

i sent him a message a lot of times about the inactive milestones he said he sent it already and just need to wait till the upwork release it. 

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