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1caf52e5
Community Member

Please help, I don't know what to do.

My client wants a refund because he is unhappy with my work. I don't know what to do. I sent him my work throughout (it was an hourly contract to edit his screenplays) and he was happy with it. We had one issue which we sorted out together and he was happy to continue to employ me. He is now saying I should have used software but he never mentioned this before. He is saying I took too long but I was within his vague deadline of "by summer." I have screenshots of everything but I didn't write memos. When he replied to my proposal I had a lower rate and before he started the contract I told him this and so the contract has the newer rate but he is contesting this. 

 

Any help or advice would be greatly appreciated.

Thanks. 

5 REPLIES 5
colettelewis
Community Member

You did the work, you should refuse to refund. Or,  as a goodwill gesture you could refund half the amount on the last job you did for him. If he was so unhappy with your work he should have said so at the beginning and he should also have told you about the software. It is my feeling that he only knew about specialist software after you had delivered the work. 

Was this an hourly manual or hourly tracked contract? 

 

[Just going a little further, whatever you decide to do, is probably going to ding your JSS, so when he closes the contract, be sure to leave feedback to reflect your experience, but don't leave a long justification, this generally looks worse than getting a mediocre rating.]

  


Nichola L wrote:

You did the work, you should refuse to refund. Or,  as a goodwill gesture you could refund half the amount on the last job you did for him. If he was so unhappy with your work he should have said so at the beginning and he should also have told you about the software. It is my feeling that he only knew about specialist software after you had delivered the work. 

Was this an hourly manual or hourly tracked contract? 

 

[Just going a little further, whatever you decide to do, is probably going to ding your JSS, so when he closes the contract, be sure to leave feedback to reflect your experience, but don't leave a long justification, this generally looks worse than gettin a mediocre rating.]

  


Agree. In your feedback, note something to the effect that the client only raised objections after the work was complete and you suspect that they did so to avoid payment. 
Remember that your feedback is a note you are writing to future freelancers and future clients. Don't say anything that makes you seem difficult to work with. Stick to the facts as much as possible and keep it very short. 

00fd7a51
Community Member

I think the decision is up to you, But I suggest you not get a refund since you did the work. If the client is so unsatisfied with the result, he can write his feedback and has no right to ask you for a refund. Don't worry and give an honest review to him after the contract ends. Upwork won't ever refund without valid reasons.

1caf52e5
Community Member

I lost the dispute I had with my client and the money was refunded to him. He is now asking for more of the money to be refunded. What should I do? Ignore it until another possible dispute happens? Pay him back and be done with it? Block him?

He has now closed the contract and left feedback, which I haven't seen yet because I haven't decided on what to say in my feedback to him.

Any help or advice would be appreciated.

Thanks.

He was refunded the first time through disputes and now he wants you to refund him again. Don't refund a dime, not even pesos. Use your Top-Rated status to remove his feedback. Decline that refund request

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