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Please help me in getting my right

hassanrana
Ace Contributor

I got this reply from Upwork support

 

**Edited for community guidelines**


The only guarantee is from Upwork, there is no guarantee that client will pay me outside.

Once Upwork notified me by email to stop working on this contract then I immediately stopped because after getting notice payment was not guaranteed.

I suggested Upwork team to not refund his money because I have right on it therefore deposit it into my account and then close this contract.

Issue was on client's side, client got his money back and done his work. Me and my family are suffering.

Humanitarian rights are above all rules and regulations therefore I will avoid discussing rules and regulation of Upwork and
I humbly request CEO of Upwork to please play his part and reimburse me for the sake of children.


-------------------------------------

44 REPLIES 44
hassanrana
Ace Contributor

I don't know the names of the persons responsible for this wrong decision otherwise I will like to address those by name instead of calling them Team Upwork because Upwork teams consist of hundreds of members and all are not same.

They made wrong decision and when I asked for objections and cleared all their objections than they started telling that they will not revert their decision. Obviously because in reverting decision they will need to admit their mistake. Their typical behavior was to blaming the victim for hiding their mistake. because if they admit mistake then they will be effected. I invite those persons to discuss with me in this thread. I will happily contest. No other person from team Upwork but only those persons who made such wrong decision shall face me in this thread if they are right.

 

Here is my latest conversation with**Edited for community guidelines**support agent, 

 

**Edited for community guidelines**

I get that you disagree with the decision, but that's the decision. They've said it's final. You need to stop wasting time on this and recover, apply for jobs again and start earning money instead of wasting time fighting a decision that won't change. 

Amanda, I did not only disagree but contested successfully as you have read in the conversation. Nothing is final until the victim gets the relief and decision corrected. If they think that their decision is right then I have invited them to contest here in the thread. I am not wasting time but consuming time to make it correct. If something has gone wrong then we must correct it. Otherwise this can happen to anyone. I don't care that how much higher is the person making decision in hierarchy. If he/she has no valid points and no more objections then must revert the decision now. 


Rana Muhammad H wrote:

Amanda, I did not only disagree but contested successfully as you have read in the conversation. Nothing is final until the victim gets the relief and decision corrected. If they think that their decision is right then I have invited them to contest here in the thread. I am not wasting time but consuming time to make it correct. If something has gone wrong then we must correct it. Otherwise this can happen to anyone. I don't care that how much higher is the person making decision in hierarchy. If he/she has no valid points and no more objections then must revert the decision now. 


How did you contest anything successfully? Your concern was noted, which usually means "I'll write it down but nothing will come of it." Did they revert the decision yet? Did you get your money yet? If so, then why are you posting here? You have continued to miss the point. That agent in the conversation told you numerous times why the decision was made and that it was final. When you objected, he made a note of it. That's nothing. That's not a reversal of the decision. You can keep arguing but if the client did not pay and you did not use the time tracker properly then you are out of luck. 


The client paid by escrow payment guarantee. initially his payment method was verified then became unverified then this all started. I don't have any fault and always work for clients with good intention. You can see my profile

I contested that I answered to all the objections and no more objection came from them, even no objection on my given answers.

You can see that the agent is also looking helpless and saying that he can not superseed. He has nothing to say rather that the decision is final. Final decision can not be wrong?

I am posting here so that decision could be corrected. Upwork has huge management. But I will like to discuss it with the decision maker here in thread.

The points and questions which you raised can force any one to think that is this safe place to work?


Rana Muhammad H wrote:

But I will like to discuss it with the decision maker here in thread.

I'm sure you would like that, it's not going to happen.

 

This has been going on for a month, you have been told literally countless times that the decision is final. Accept it and move on.

 

if someone tells countless times that crow is white than will you agree? you will definitely ask that how crow is white someone painted or what happened. if there is no valid reason than you will tell him that this is wrong.


Rana Muhammad H wrote:

if someone tells countless times that crow is white than will you agree? 


That isn't the case here. Nobody claimed that a crow is white.

 

You were told the decision for a month, you were told it's final in endless ways. Move on.


Petra R wrote:


That isn't the case here. Nobody claimed that a crow is white.

 

This was an example that saying countless times don't mean right or wrong of a fact.

 


Petra R wrote:

You were told the decision for a month, you were told it's final in endless ways. Move on.


They also suggested me that I could sue the client, 

such an unhelpful and impractical suggestion. I live in a third world country with no social benefits, How I will get visa and How I will buy ticket to US.How I will pay the fees of lawyers, and where I will reside? Being in a third world country, I even can not launch my campaign on GoFundMe to recover loss, unfortunate.


Rana Muhammad H wrote:


They also suggested me that I could sue the client, 

such an unhelpful and impractical suggestion. I live in a third world country with no social benefits, How I will get visa and How I will buy ticket to US.How I will pay the fees of lawyers, and where I will reside? Being in a third world country, I even can not launch my campaign on GoFundMe to recover loss, unfortunate.


Yes. And that's why it's time to understand the meaning of "final" and move on. 


Petra R wrote:


Yes. And that's why it's time to understand the meaning of "final" and move on. 


Do you want to say that if decision is baseless and someone says final than accept it?

Hi Rana,

 

I understand and I'm sorry this is not the outcome you were hoping to see for your case. However, I see that it had already been escalated to our Executive Escalations team and thoroughly reviewed by them. Please refer to the support ticket you had with them #29567473 for detailed information about the refund and their suggestions. Unfortunately, there is no further information we can share and the resolution provided on the ticket is final. With that, I'll be closing this thread from further replies. 

~ Valeria
Upwork

"Client satisfaction pays dividends for ALL Upwork users."

 

I am among initial freelancers of Upwork who made this marketplace successful with honest work. Just see that how many clients I satisfied in eleven years and ALL Upwork users got dividend from this efforts and hard work. But now I am facing the issue not much from clients but ... you understand. ( I will not say Upwork because dont' know the names of members of Upwork team responsible for wrong decision)

Hi Rana Muhammad,

 

I checked that you already have an open ticket regarding your concern with your payment from your client. One of our agents will update you directly via ticket. Thank you. 

~ Joanne
Upwork

Do not be surprised when your transcript is removed. It is considered a violation to post them, regardless of content.

Douglas, If I say that decision is wrong than how members will know the other side therefore I posted this transcript here. Otherwise members will think that decision was not in my favor therefore I am baseless in calling  it wrong.

I invited that person who made this decision to come in this thread and discuss with me. If I clear all his/her objections than simply revert decision. When I cleared all his objections in the tickets and asked for more of his objections than he/she stopped responding and last words that marking this issue as solved. Many times Upwork team helped me therefore I don't consider all the Upwork team responsible, talking about only person who made this decision. 


Rana Muhammad H wrote:

I invited that person who made this decision to come in this thread and discuss with me. 


They won't and would not be allowed to even if they wanted to.

If you want to keep using Upwork, you might want to give it a rest. At least you still have your Upwork account (for now.)

 


Rana Muhammad H wrote:

When I cleared all his objections in the tickets and asked for more of his objections than he/she stopped responding and last words that marking this issue as solved. 


There is only so many times a company will tell you a decision is final before making it as solved. You didn't "clear" objections.

 

You want to let this go. 



If they are right than they can do it, If they have any other objections than they can ask here. I will contest or agree with them.
Slap on the face of a person than tell him that stop talking otherwise there is second slap. is it fair? who does it wrong or right?

I asked them that I did not clear which objection, nothing came from them.

 


Rana Muhammad H wrote:


If they are right than they can do it, If they have any other objections than they can ask here. I will contest or agree with them.
Slap on the face of a person than tell him that stop talking otherwise there is second slap. is it fair? who does it wrong or right?

I asked them that I did not clear which objection, nothing came from them.

 


Just because you want to continue arguing and the other person does not want to continue arguing, it doesn't mean that you are right and they are wrong. It just means that they've said everything that they want to say and now it's waste of time to continue repeating themselves. Do you not understand the meaning of the word "final"?

 

Everyone who runs a business for any length of time will inevitably end up not getting paid by somebody at some point; it isn't fair and it's horrible when that happens, but you write it off as bad debt and consider it to be the cost of doing business, and move on.

 

@Christine

 

Obviously if someone stops arguing then this means that he has made mistake which he/she can not defend. I also don't want to waste his and my time, He must correct his decision instead of standing with such decision. Only telling that this is my stance is only a joke like a person hits the car and then says that I was sleeping but you must be careful of the sleeping drivers, don't argue with me because i have provided my stance.

 

I wanted to leave it and move on but my family insisted to follow, they are expecting that the decision will be corrected and we will get relief.

 

 


Rana Muhammad H wrote:

@Christine

 

Obviously if someone stops arguing then this means that he has made mistake which he/she can not defend.


No, and I'll prove it to you right now, because I definitely don't think that I'm wrong, but I'm going to stop arguing with you anyway. 

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