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Please help - payment sent to closed bank account!

kissgabor2030
Community Guru
Gabor K Member Since: Apr 1, 2015
1 of 7

I sent my last payment by mistake (on 26th October) to a local bank account in Hungary, that is no longer operational (checked this yesterday with my former bank that had the account). 
According to them, it should bounce back to the sender.  
Will it go back to my Upwork payment balance? If it will, how many days will it approx. take?
Can a support team member look into this quickly, please?

Also, I am aware of the 3 days security period when setting up new payment methods in Upwork's system.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
2 of 7

Gabor K wrote: 

According to them, it should bounce back to the sender.  
Will it go back to my Upwork payment balance? If it will, how many days will it approx. take?


Typically 7 to 14 days. Sometimes a few less, sometimes a few more.

 


Gabor K wrote:

Can a support team member look into this quickly, please?


No point, because they can't see your payment. Once it leaves Upwork's account and is in the banking system, it is no longer visible.

 

But this happens very frequently and the money always bounces back. It just takes a while.

View solution in original post

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
3 of 7

Hi Gabor,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola

Untitled
kissgabor2030
Community Guru
Gabor K Member Since: Apr 1, 2015
4 of 7

Thank you Petra and Nicola.
It has bounced back to my account without any problems.

jefracquess
Active Member
Julio Efrax A Member Since: May 27, 2019
5 of 7

Hi,

I would like to inquire, how long does it take for the money to bounce back to Upwork since my bank account was suddenly got closed?

Hoping anyone can help me about this.

Thank you!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 7

Hi Julio,

 

It may take 7-10 for the funds to be refunded back to your Upwork account. 

~ Joanne
Upwork
aidanasmagul
Active Member
Aidana S Member Since: Nov 25, 2020
7 of 7

Hello, Gabor! 

I have a question for you, can I withdraw my money from Upwork to OTP. What is the charge and how long it takes the money to arrive. I am asking you because you are also from Hungary and maybe you also using OTP bank. Many Thanks!

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