Please stop charging monthly billing cycle

[jigar1197]

Hello, 

I am getting charged every month for subscription and connection, can you please stop charging from this month.

I am on a break for few months and do not wish to get charged.

Card ending number: **Edited for Community Guidelines**

Name on the card: Jigar **Edited for Community Guidelines**

Thank you.

[petra_r]

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Jigar T wrote:

I am getting charged every month for subscription and connection, can you please stop charging from this month.

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Simply change your membership back to Basic.

1. Go to Memberships and Connects
2. Click on View or Edit Membership Plan
3. Choose "Basic"

[jigar1197]

Hello Petra,

Thank you for your reply,

I just checked I am on my basic plan but then to I am getting charged for no reason.

Here is the proof of deduction of August month ALERT:**Edited for Community Guidelines**

And I am getting charged from last 3 4 months tried to contact support but no one is replying.

Thank you.

[AleksandarD · Accepted solution]

Hi Jigar,

I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[jigar1197]

Hello,

I have not received any reply on the ticket can you please check.

Thank you.

[NikolaS]

Hi Jigar,

I checked and it looks like you just recently followed up with our team. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.