Plus Membership Plan - Connects not credited to account

[kshitiz079]

Hi,

My billing cycle for Upwork membership plus plan is due on 8th May, I am still waiting for 70 connects to be added to my account, due to which I am unable to bid on projects as I am left with no connects.

Can someone please help me with the issue I am facing here.

Thanks. 

[mrmohamed1028]

I have the same issue from 7 May

[AleksandarD]

Hi Mohamed,

One of our team members will reach out to you as well directly via a support ticket to assist you further.

Thank you.

[AleksandarD]

Hi Mahajan,

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[kshitiz079]

Thanks Aleksandar, May I know by when this issue will be resolved because I am unable to bid on projects due to no connects available.

[g_vasilevski]

Hi Mahajan,

Feel free to follow up directly on your ticket with any additional questions you may have and our team will assist you further. Thank you.

[kshitiz079]

Hi,

I canceled the subscription and tried to repurchase it, but the amount was deducted twice from my account and subscription isn't activated yet. Can you please help me with this as soon as possible?

The response is still awaited on the ticket which was raised a few days ago, I don't understand why there isn't any update on the status of the ticket or someone from Upwork contacted me regarding the same. I got my money deducted twice and still, my membership isn't activated and no connects added to my account.

I expected a better service provided by upwork to our issues.I am disappointed.

[AleksandarD]

Hi Mahajan,

I'm sorry for the inconvenience this has caused you. I followed up with the team handling your case and you can expect an update on your open ticket very soon.

Thank you.

[chetanchovatiya]

Hello, my billing cycle is over but my subscription and connects didn't renewed.

[BojanS]

Thank you for reaching out to us, Chetan.

I apologize for the inconvenience this caused. One of our team members will reach out to you directly via a support ticket to further assist you with this concern. 

[nabeel5859]

Hello everyone

Hopes you all guys are safe and healthy.

I have a freelance plus membership account. My billing cycle ends on 8 May and I still did not get my connects. My payment method is connected and I also have balance in my Upwork account.

Thanks 

[BojanS]

Hi Muhammad Nabeel.

We'll have one of our agents reach out to you via a support ticket to assist you with this concern.

Thank you for your patience. 

[charanjit6785]

Hello Team,

As per my Upwork membership plan, my monthly connects are supposed to get renewed on May 07, 2020, however it hasn't been renewed yet.

Please let me know.

[AleksandarD]

Hi Charanjit,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[yulir]

I have the same issue, my membership should be renewed on May 8th

[g_vasilevski]

Hi Yuli,

Our team will reach out to you via ticket as well and assist you further with your connects. Thank you.

[hardik_chavda]

My Connect is not renewed yet. My Current Billing Cycle is Apr 8, 2020 — May 7, 2020 but still not renewed my connect

[jr-translation]

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Hardiksinh C wrote:

My Connect is not renewed yet. My Current Billing Cycle is Apr 8, 2020 — May 7, 2020 but still not renewed my connect

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Unless you have a Plus membership you have to buy connects. There are no more free conntects.

[hardik_chavda]

But for plus membership charge will deduct from my bank account per month
right? Then why connect is not renewed?

[g_vasilevski]

Hi Hardiksinh,

Yes that is correct, you will be charged once your new cycle begins and your connects will be awarded on your profile. 
Our team has already reached out to you via ticket with additional information and will assist you further directly there. Thank you.

[BojanS]

Hi Hardiksinh,

One of our team members will reach out to you directly via a support ticket to assist you with this concern.

Thank you!

[mohamed0000]

can you please renew my freelance plus membership

[BojanS]

Hi Mohamed,

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us. 

[oliveira-welder]

After reaching the end of the Billing Cycle (Apr 10, 2020 — May 9, 2020) of my Freelancer Plus Plan, my connects have not being renewed. We are on May 13 now. Is there any reason for that?

[BojanS]

Thank you for reaching out to us, Welder.

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 

[ad230e42]

Hi there,

I have the same problem today. My billing cycle is on the 6th, which means that I should have received my 80 connects for my freelancer plus membership yesterday; however, I still haven't received them. If a team member could assist me, it would be much appreciated! 

Thank You!

Azam

[PradeepH]

Hi Azam,

Thank you for your message. I checked and noticed that your new billing cycle starts on the 7th of every month. That said, your monthly Connects should be credited to your Upwork account within 24-48 hours from the start of the new billing cycle.

Thank you,

Pradeep