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Re: Plus Membership and Prorated Connects

cristanciu
Active Member
Cristian S Member Since: Mar 6, 2017
1 of 5

Hello,

 

My initial billing cycle was 13th to the 12th of next month. On 24th of February I upgraded to Freelancer Plus Membership and by billing cycle changed. It became 24th to the 23rd of next month and I also received 32 new connects.

 

I am a little bit confused and I was hoping somebody from upwork staff could clear things out for me. Why did I received only 32 connects and how was this value calcualted? When will I receive my monthly membership connects renewal (70 connects)?

 

Thank you.

Cristian

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
BEST ANSWER
2 of 5

Hi Cristian,

 

You received the correct number of prorated Connects for the number of days that have passed since your Connects were last renewed/allotted, plus 10 additional Connects. Please check the calculation below and note that you'll receive 70 Connects when your billing cycle resets on March 23.

 

Connects balance at upgrade

0

Difference between Basic & Plus

+ 10

Days into billing cycle

11

Prorated Connects (days x 2)

+ 22

Total after upgrade

= 32

 

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cristanciu
Active Member
Cristian S Member Since: Mar 6, 2017
3 of 5

Thanks for the explanation Vladimir.

marinagergis2510
Active Member
Marina G Member Since: Jan 20, 2020
4 of 5
I didn't get my monthly connects?
Marina Gergis
arif_km
Active Member
KM A Member Since: Sep 12, 2017
5 of 5
I join membership plus
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