Policy Alert -This message wasn't sent because it includes contact information. Sharing contact deta

[#1]

Hi Everyone,

This is the 2nd time I am facing this issue. I am not sure if Upwork is paying any heed to it. I submitted a proposal to a invited job and again my proposal was not sent because it says I shared personal contact details even though there are no contact details in the proposal and same was done perviously and forum member told me Upwork AI got it wrong and you can message the client but I still couldn't.

I am thinking of leaving Upwork based on this pathetic service. Can anyone please help?

[#2]

Hello, I got the same issue with my proposal today and no personal info, no mails, no links, nothing was shared. The thing is that client responded, how is that possible if my message was not sent ? 
Could someone check this out?