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Dragoljub's avatar
Dragoljub B Community Member

Policy alert - Contact Information

Hi Upwork, I accidentaly sent a potential client a link to my Linkedin and found it wasn't allowed, which now in hindsight I understand, it contains outside contact info. 

As I was copying links from my notepad like my Figma portfolio with past works I also accidentaly copied the Linkedin link and got a warning. I really hope you can see this as an honest mistake as I actively use Upwork and I've never done anything illegal, thanks! 

I'd like to get in touch with a support agent on this topic if possible please. 

4 REPLIES 4
Ronna's avatar
Ronna P Retired Team Member

Hi Dragoljub,

 

Thank you for your message. I'd like to clarify that the policy reminder notification appears to remind users of our Terms of Service, which prohibits sharing direct contact information. It may also trigger if you are sharing contact information while communicating on a different chatroom. If you need to share contact information, make sure to do so only after the contract is in place. You can learn more by visiting these helpful pages:

Sharing Information on Upwork

Upwork Trust & Safety

 

~Ronna
Dragoljub's avatar
Dragoljub B Community Member

Thanks Ronna, I understood this now but I want to make sure that nothing is going to happen to my account?

Ivygail's avatar
Ivygail J Retired Team Member

Thank you for following up, Dragoljub. I am stepping in for Ronna. I want to reassure you that there are currently no restrictions on your account. Please keep in mind, though, that multiple violations may lead to actions on your account. If you already have a contract in place, be sure to use the contract room for communication. For more details, feel free to check out this helpful article.

 

~Ivy
Lincoln's avatar
Lincoln P Community Member

Thank you so much for the information.

can read about this case from the guide source), and strict timing can be very helpful in following deadlines and keeping yourself concentrated. So time tracker app is a great thing! I usually use the Pomodoro tracker to follow work-life balance and do short breaks.