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Portfolio Image Error

Active Member
Mazen M Member Since: Mar 19, 2019
1 of 4

I am facing problem uploading portfolio image.
scn shot of error : 

Capture.PNG

I tried all troubleshoots
extension is jpg
size less than 5 MB
cleared the cache
used different browser

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Mazen,

 

The maximum size of the portfolio thumbnail is 5mb and 25mb for attachments. As we don’t have any specific recommendation regarding the ideal image size, please read this community thread where you can find discussions regarding this meter from other community members, and please read this help article for more useful information about profile portfolio.

~ Bojan
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Active Member
Mazen M Member Since: Mar 19, 2019
3 of 4
sorry but this cant help me any way it is not related to my error
Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 4

Hi Mazen, 

 

I'm sorry to learn that the issue persists for you. A member of the Customer Support Team will reach out to you to assist you further with your issue.


-Avery
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