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Re: Portfolio image not showing

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Community Leader
Gary Val T Member Since: Mar 28, 2018
11 of 26

I just noticed most of my portfolio thumbnails are not showing up. When I click on blank windows (where the image should be) it opens up a new window where the full size image should appear but the little circle just keeps spinning and the image does not appear.

 

This seems to be a recent system glitch because all of my portfolio images (thumbnails and full size images) used to show up just fine. 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
12 of 26

Hi Gary,

 

I just escalated your problem to our engineering team to investigate it from our end. One of our team members will also reach out to you via ticket with more details, thank you.


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Community Leader
Gary Val T Member Since: Mar 28, 2018
13 of 26
Much appreciated. Thank you.
Active Member
Anna A Member Since: Feb 24, 2019
14 of 26

Hi there! Any news on this problem? I have quite similar issue - my portfolio shows only one image in the project and when you click it - it's still one image. And I was guessing why on Earth nobody will work with me. Maybe that's why. Any ideas how to fix this? Or I just don't nderstand something or maybe there's a problem in my browser etc?

 

Best regards,

Anna

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Community Guru
Cray H Member Since: Jul 21, 2018
15 of 26

Hi Anna,

 

I tried but wasn't able to replicate the issue you are describing. I can view multiple photographs in each portfolio item you added. Could you please check if you have the same issue when you use a different browser? Also I noticed that your profile has been locked private since you haven't earned in 30 days. Would you like us to reset your profile visibility for you?

- Mary
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Community Leader
Gary Val T Member Since: Mar 28, 2018
16 of 26

I got a message today saying the issue has been fixed. But it hasn't. No big surprise. Typical UpWork. Only 12 of the 20 images in my portfolio are showing. Maybe the so-called "Technical Team" should find a freelancer here who can fix the problem. With all the millions of dollars this site brings in it seems like they could afford to hire someone who actually knows how to fix this.

 

Sorry if I'm coming off a bit snarky. But UpWork can be so frustrating! I'll shut up and go back to work now. Smiley Wink 

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Active Member
Rıza K Member Since: Dec 5, 2018
17 of 26
Clients told to me they don't see any portfolio image on profile.
Can you fix it?
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
18 of 26

Hi Rizgar,

 

I checked your account and your portfolio images are listed and can be viewed. If you have experienced the problem on your end please take a screenshot and send it to me via PM. Thank you.


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Active Member
Melissa M Member Since: May 14, 2019
19 of 26

My portfolio images are not showing either. Only page 1. Page 2 and 3 are blank and act like they are loading but never do.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
20 of 26

Hi Melissa, 


I have shared your account information with the Customer Support Team and they will get in touch with you so that this can be investigated further. I apologise if this has caused you any inconvenience.


-Avery
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