Portfolio image not showing

Dmytro S · Oct 4, 2017 02:51:13 PM

I registered 4 portfolio with image and it only show 3 portfolio image.

I can't see one portfolio image.

Why is it?

Hieu T · Oct 4, 2017 04:21:23 PM

It's the featured image. If client click on that portfolio, they will see more.

If you want 4 images displayed at the same time at your profile, you need to create 4 portfolios.

Hieu T

Vietnamese translator

Anthony C · Dec 27, 2019 01:46:18 PM

So I'm having an issue showing my project file JPG's. They simply dont show up, just the file names. Tried reloading, new browser and nothing works to show these images. I am doing this under my agency profile.

Bojan S · Dec 27, 2019 03:05:22 PM

Hi Anthony,

I'm sorry to hear about the trouble this caused. We'll have one of our agents reach out to you via a support ticket to assist you with this concern.

Thank you for reaching out to us.

~ Bojan

Anthony C · Dec 31, 2019 09:56:37 AM

I still haven't received a ticket or a response besides this. I have for the time being cancelled my agency premium plan because of this. I will not be applying to client projects with a profile that clients cannot see my agencies work hence why I cancelled. Maybe if this gets fixed we will reconsider.

Aleksandar D · Dec 31, 2019 11:18:05 AM

Hi Anthony,

I'm sorry for the delay and the inconvenience this has caused you. I checked and it seems that you submitted a support ticket for which I will follow up with the team handling your case and you can expect an update very soon.

Thank you.

~ Aleksandar

Anthony C · Jan 7, 2020 08:53:10 AM

As of today I have a ticket #27444919. I showed my issue and I was escalated to technical support. I haven't heard back IN A WEEK. Completely ghosted and unresponsive to me asking for an update. I paid for the agency premium service for a month and never used it because my problem was never solved.
Unacceptablee service and wasted $20 with my agency since my profile wouldn't even show up properly.

Aleksandar D · Jan 7, 2020 10:42:20 AM

Hi Anthony,

I followed up with the team handling your case and you can expect an update on your open ticket very soon. Please allow time for our team to carefully investigate the issue and respond accordingly.

Thank you.

~ Aleksandar

Anthony C · Jan 13, 2020 09:20:57 AM

On week 3 now and still haven't received any type of update yet from your escalated technical support team. This seems to be the only place I'm getting some type of response so I'll keep communicating my frustrations here with your site.

An issue like this doesn't seem like it should ever take this long. All I want are my portfolio images to show just like all the other agency profiles instead of clickable image links.

Do I have any type of status update yet?

Fareena T · Jun 25, 2020 11:47:02 PM

Hi Boja,

Can you please watch my slime Simulator portfolio. What I am seeing is video thumbnail because I've put it as my cover. But as soon as I click on a thumbnail, some other picture shows up which is not even my cover. This is annoying!

what I did try to solve this issue was completely deleting all my image files but this video link. Only, in that case, I could see my video playing on thumbnail click

Thanks!

portfolio project link: https://www.upwork.com/freelancers/~019fe6955eae5b89ae?viewMode=1&p=1273613252159574016