Preferred Payment Method Verification Failed

aeioujones · ‎11-28-2020

I was looking into reactivating my account, have moved, changed my bank account, went to update this information. For my Preferred Payment Method, it came back as Verification Failed, Contact Customer Support.

LuiggiR · ‎11-28-2020

Hi Andrea,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi

aeioujones · ‎12-01-2020

I saw what the issue was. I forgot to add my middle name "E." and udpated that. I did see the deposits made on 11-30-20 of .08 and .07 but was unable to type those deposits and it said to Contact Customer Support. Can you help me with this?

Thanks.

Andrea

AveryO · ‎12-01-2020

Hi Andrea,

It looks like you have shared the same in your open support ticket. I'll follow up with the team handling your case so that they can reach out to you soon. As a gentle reminder, please know that tickets are addressed by the order in which they are received. If you don't hear back after 24-hours, please don't hesitate to follow up here and our team assists you further.

I hope this gets resolved soon!

~ Avery