Private feedback

[3a49d474]

I am new to Upwork and need some help. I have just got my JSS a few days ago and it is 100%. But yesterday I got a contract to create an Admob account from the information client has provided and send it to him. It was just $5 contract. But the account was not verified because he has provided me duplicate information. It's not a my problem. After that he cancelled the contract and he requested for a refund. I accepted the request. But I think I have been given a bad private feedback by him. It will ruin my JSS and no one will hire me again. Please someone help me.

[martina_plaschka]

No reason to panic. Just wait for the next JSS calculation. He might not have even left bad private feedback. But if he did, that would not ruin your profile. 

Finally, there is absolutely nothing you can do to change private feedback, so worrying about it is not productive. 

[3a49d474]

Can't I request a support ticket for this? 

[martina_plaschka · Accepted solution]

No. Private feedback can never be changed. 

You don't even know if you have bad feedback!!

[3a49d474]

Ok. Thank you

[tagrendy]

A $5 contract has very little impact, even if he gave you 1/10, it would probably make 3% impact or not even that. 

[3a49d474]

But I have earned $65 only. So can't $5 contract do a big impact on JSS?

[tagrendy]

Well, actually since you refunded him, it's not even a $5 contract, it's $0 contract, I had a similar situation with a $200 contract and it didn't make much impact.

[3a49d474]

Thank you for your help

[feed_my_eyes]

He only has 4 feedback reviews, all for low-value projects, so yes, it could make a significant impact.

[3a49d474]

How can I open a support ticket? 

[petra_r]

What do you want a support ticket for?

If it's because of your JSS, they won't tell you anything we haven't already told you...

[martina_plaschka]

The value has some impact, but it is not calculated 5$ divided by 60$. The more important metric is still 1 contract/x number of contracts. Hope I said that in an understandable way.... 

[martina_plaschka]

Upwork doesn't accept support tickets for the platform working exactly as designed. BTW, Christine and myself are freelancers just like you, not upwork employees.