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Eiman's avatar
Eiman F Community Member

Private profile details

Hello, do I have another option for accessing my acc If I have forgot my associated email and username,and my profile got private.

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi Eiman

 

I will reach out to you directly via PM to share more detail about how you can recover your profile information. You can find PM here

 

~ Nikola

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5 REPLIES 5
Aleksandar's avatar
Aleksandar D Community Manager

Hi Eiman,

 

If you have forgotten your security question and/or password, you can always use the steps provided in this article. If you are having other account access issues, you can always post here in the Community or reach out to us on any official Upwork social media channels so we can help! You can find the direct links in the footer section of the Community as shown here.

 

Thank you.

~ Aleksandar
Upwork
Eiman's avatar
Eiman F Community Member

Hello Aleksandar.

Thank you for the response.

 

But I have another problem. My account changed into private by Upwork and I dont even remember my email id associated to the account. Neither any other package from where I can get my acc login details (username). I just remember my freenlacer url. 

How can I get my login details using my displaying name just like email id or username?

Nikola's avatar
Nikola S Retiring Moderator

Hi Eiman

 

I will reach out to you directly via PM to share more detail about how you can recover your profile information. You can find PM here

 

~ Nikola
Daniyal's avatar
Daniyal F Community Member

Hi Upwork Community:

I am a new freelancer continuously looking for work on Upwork. I have been sending proposals but unfortunately haven't been able to get someone to any contract. 
Unfortunately, my account has been locked private and is not visible to the clients. I want to request to please help me make it active and public so that I will work accordingly.

 

Thank you in advance!

Nikola's avatar
Nikola S Retiring Moderator

Hi Daniyal,

 

Your profile visibility has been updated as per your request. You may want to check this help article to learn more about how you can avoid having your profile automatically set to private.

~ Nikola