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saedakbrc
Community Member

Problem Downloading attachment

I am facing problem while downloading an attachment containing password protected docx file. It outputs the following message:

The file you’re trying to download is password protected, and could not be scanned.

2 REPLIES 2
AveryO
Community Manager
Community Manager

Hi Saeed, 


I would recommend that you communicate with the client about the file, as we will not be able to scan it from our end unless the client removes the password protection. 


~ Avery
Upwork
prestonhunter
Community Member

Saeed:

Upwork is not a file transfer tool.

 

Try using tools that are intended for transferring files. There are many to choose from, including:

FTP

email

USB thumb drive

Dropbox

Google Drive

MIcrosoft One Drive

WeTransfer.com

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