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Problem Downloading attachment

Active Member
Saeed A Member Since: May 16, 2019
1 of 3

I am facing problem while downloading an attachment containing password protected docx file. It outputs the following message:

The file you’re trying to download is password protected, and could not be scanned.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 3

Hi Saeed, 


I would recommend that you communicate with the client about the file, as we will not be able to scan it from our end unless the client removes the password protection. 


-Avery
Untitled
Community Guru
Preston H Member Since: Nov 24, 2014
3 of 3

Saeed:

Upwork is not a file transfer tool.

 

Try using tools that are intended for transferring files. There are many to choose from, including:

FTP

email

USB thumb drive

Dropbox

Google Drive

MIcrosoft One Drive

WeTransfer.com

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