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tfguillen
Member

Problem Uploading Thumbnails

Is anybody having problems with that too? It has been a week since i try with effort to upload thumbnails for my portfolios. It keeps saying the same thing! (CAN'T UPLOAD IMAGE: Sorry, something went wrong. We were unable to save the image.") 

 

 Thanks for the answer

5 REPLIES 5
dzonivejin
Member

It's been like that for at least a month or two. I reported it several times to Upwork but noone bothered to fix it by now.

 

But I found a way to do it...

 

Guess like the max image width/height is the problem, so just crop your thumbnails to some smaller dimensions and it will work.

Something like 500 x 500 px will definitelly work and you will be able to upload it.

 

Upload regular, bigger images, for Project Files.

Hope that helps.

wow! Thank you so much! It worked! Hope they gonna do something soon.

It's still not working with me.. hmmm, do you have other solutions?

Try taking the resolution down - I don't think it's the actual size (wxh) but the file size (resolution). I saved mine down (without changing anything else) and they uploaded without a problem. Previously they'd been timing out or refusing with an error message every time.

vladag
Community Manager
Community Manager

I'm sorry you are experiencing issues uploading images to your portfolio.

Are you getting an error message about the thumbnail type not being supported? Can you please check if the images you're trying to upload are in .jpg, .jpeg, .gif, .png format?

The second common cause is if the images are over 5mb.

If your thumbnails meet these requirements, please try clearing your cache and cookies or using a different browser to check if the problem persists. If this doesn't help, please contact Customer Support and provide screenshots of the page and the browsers you have tried to use, so we can investigate further.

~ Vladimir
Upwork