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Problem updating payment method

Ace Contributor
Susan W Member Since: Dec 30, 2019
1 of 2

Hello all,

 

I had to update my debit card (expiration date) for payment. I usually prefer instant pay, which dumps onto my debit card. I updated my card and since then (2 weeks ago) it won't work. It keeps telling me payment fails and I need to update my card. I click the 3 dots, and hit the edit button. My new expiration date is right there. I wait 3 days. What am I missing? 

 

Thanks in advance!

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 2

Hi Susan,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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