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Problem while upgrading my membership plan to plus

Active Member
Sandeep S Member Since: Jun 17, 2019
1 of 7

I tried several times to upgrade my membership plan to plus but everytime after adding billing method a white screen comes up and nothing will happen. I wait atleast 5 mintus evertime but nothing is happing there and i have to close that screen.

 

Steps Followed: 

1. Go to Membership & Connects screen.

2. Then click on View or edit membership plan.

3. Then click on Upgrade Button, after that on review upgrade screen i click on the " Activate Freelancers Plus" Button.

4. After that i added my card detail and then click on "Continue button" but nothing is happened only a white screen came up.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 7

Hi Sandeep,

 

I checked this for you and wasn't able to replicate the issue you're describing. May you please clear your cache and cookies or log in with another browser to check if you`re able to set up billing method here

 

To learn more about acceptable billing methods for paying memberships please read this help article.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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Active Member
Sandeep S Member Since: Jun 17, 2019
3 of 7

We alreday tried it after clearing the cache and also with another broswer but same issue is coming.

I tried with chrome, Firefox and IE.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 7

Hi Sandeep,

 

One of our agents will reach out to you directly via support ticket and assist you further with your concern.

 

Thank you for your patience. 

~ Bojan
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Active Member
Sandeep S Member Since: Jun 17, 2019
5 of 7

Thanks! I'll be waiting.

Active Member
Numan T Member Since: Aug 17, 2017
6 of 7

Hello 

I am also facing the same issue.Ive attached  the screenshot

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
7 of 7

Hi Numan,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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