Problem with My stats

[hvzo]

Hi,

I have a problem with My Stats.

I have a lot of clients which give me 5 stars feedbacks, but in the last 14 weeks My Stats is 89 (previously I was Top Rated), also my earnings on the profile stay the same (I have earned more money than it is presented in My stats). Can you tell me what`s happened or can you help me to resolve this?

[BojanS]

Hi Havzija,

We checked and the information on your My Stats page is correct. Please, note that the 12-month earnings and total earnings amounts that show on My Stats page and profiles are amounts that the freelancer earned after accounting for any refunds, bonuses and Upwork fees.

In order for the eligible weeks to increase, the freelancer would have to meet the eligibility requirements each new week while non-eligible weeks fall off the calculation. You have to look at the eligibility weeks as a rolling 16-week window. Please check the graph included in this help article and refer to the information shared in the Calculating Top Rated Eligible Weeks section.

Thank you!