Sep 12, 2020 03:14:44 PM Edited Sep 12, 2020 03:15:55 PM by Christine A
I was working on an hourly project when the time tracker stopped working. It said that it was still recording the time, and it did update when my Internet connection was restored. However, now every time segment has the same memo - even though I was working on different things and entered different memos - and I went into the work diary but it doesn't allow me to edit an individual segment. I also can't access live chat for some reason (I'm top rated, so is it just not available on weekends or something?). Does somebody know how to fix this?
Sep 12, 2020 05:12:48 PM by Slavko A
I found two solutions ( they may work or not) :
To change your memo or activity label after your time has been uploaded
To report a problem with the app
Sep 12, 2020 05:48:54 PM by Christine A
Sep 12, 2020 05:26:42 PM by Luiggi R
Hi Christine,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Sep 12, 2020 11:42:06 PM by Tonya P
Is all the work for the same client? Could you put all the segment tasks into one memo that covers the two-hour period? (Not as good as an actual fix, but better than nothing.)
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