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9e7a8bd2
Member

Probleme with billing app

Hi.

How this can be possible? This have been happing few days ago. And I didn't really care, since it was just a few minutes of difference. Now it starts growing. Can someone explain this to me?

 

Please take a look at the attached picture to understand

 

**Edited for community guidelines**

1 REPLY 1
petra_r
Member


Josaphat K wrote:

How this can be possible?


The tracker only counts segments (of 10 minutes, one sixth of an hour each) which have keyboard and/or mouse activity. Segments without keyboard and/or mouse activity aren't counted or billed.

 

The tracker shows how long the tracker has been running, and how much of that time had enough (mouse/keyboard) activity to qualify for being billed.

 

Also, any segments where you deleted the screenshot is removed and not billed.

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