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Problems can not get into messages

eko12345
Ace Contributor
Eko R Member Since: Apr 17, 2017
1 of 3

Hallo upwork with the problem I faced, I have been unable to access messages in the chatroom group, and when I look in the websocket settings there is also no problem and fine, please help

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
2 of 3

Hi Eko,

Please try clearing your cache and cookies in Chrome, and you might also try to see if the messages load in an alternate browser. If the issue continues to persist despite trying those troubleshooting steps then let us know and we will escalate your issue to the support team for further assistance.

~Nina
eko12345
Ace Contributor
Eko R Member Since: Apr 17, 2017
3 of 3

Thanks Nina.K, I have cleared all cache and cookies, and I have also used other browsers and browsers, all of which have not changed and can not log in to the message space to reply to my clients

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