Problems with Upwork desktop app

[eeea1f8a]

The Upwork destktop app isn't loading for me. Just keep getting a message saying "one moment please". I've tried restarting my computer and reinstalling the app. Has anyone else experienced this?

Thanks,

Rachael

[g_vasilevski]

Hi Rachael,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your Desktop app. Thank you.

[reissier-sylvain]

Hello Rachel,

I have the same problem. Did you find a way to solve it ?

Thanks

Sylvain

[g_vasilevski]

Hi Sylvain,

Please go to Settings > Connected Services > and disconnect your Google account. Thank you.

[reissier-sylvain]

Hi Goran,

Which Settings are you talking about?

I do not see this path in my desktop app nor my browser.

Cheers

Sylvain

[g_vasilevski]

Hi Sylvain,

Could you please share a screenshot of the error you`re receiving on your end? I would also like to confirm that at the moment you don't have any contracts. Once you`re hired on an official hourly contract, it will be listed on the desktop app as well. Thank you.

[eeea1f8a]

Hi Sylvain & Goran,

I've contacted customer service about this multiple times and have been told they have "escalated the issue to the tech team" but still haven't heard anything. It's been over 6 weeks at this stage.

[g_vasilevski]

Hi Rachael,

I`m sorry about the delay and the inconvenience this had caused you. I would like to confirm that our engineering team is working on releasing a permanent fix for this problem. 
Our team will also update your ticket with additional information and assist you further as soon as possible. Thank you.

[eeea1f8a]

Thanks Goran