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Profile Information Disappeared

I am new to Upwork.  I completed my freelancer profile information several days ago. A day later I went online to work on Upwork and my profile had disappeared but I didn't have time to look into it further.  Several hours later, I signed onto my account and the profile information had mysteriously reappeared.  Today I signed onto my account and my profile information is missing again.  I contacted Support, but wondering if any other freelancer has had this issue.


I sent a help message to support and checked shortly thereafter to familiarize how they tracked issues that are reported.  The report showed it as SOLVED but it was not solved.  The Help Support merely sent me a URL link, which did not give me the information I needed.


Hi Anne,


I tried but wasn’t able to replicate the issue you’re describing. It looks like you haven't completed your profile yet. You can still update your account and there are many ways to get to 100%, but some items are required. To reach 50% you’ll need a photo, profile overview, at least one employment history item, and at least one skill tag. Any combination of the other choices can then be used to reach 100%. You can find more information in this help articleAdditionally, feel free to check these articles to help you create a profile that stands out and improve your profile title and overview.


For some great tips on writing proposals that win jobs, check out this articleYou can also visit our Resource Center and sign up for upcoming events and webinars to learn more about how you can boost your success.


~ Arjay

I understand how to make a profile. I HAD made a profile, complete with
photo, profile overview, employment history and skills. I had even looked
at it several times after having completed it, and confirmed it was saved.
It disappeared once, re-appeared, and disappeared a final time (on
different days). There apparently is a glitch in Upwork and I can't
believe I am the only freelancer this happened to.

I will re-do my profile and hopefully it won't disappear again.
Community Member

UREKA!  I discovered what the real issue was.  When I signed into Upwork using my Gmail account, it gave me a different username than when I signed in using my Google account.  The user name Anne T is the correct one and the profile is 90% complete.  I recall several years ago I was looking into Upwork but hadn't completed a profile.  In order to research Upwork, I may have thought I had to sign up and I must have given myself a user name (that I never used).  So even though my email address was the same both times, the system didn't catch it.  I've contacted Customer Support to see if they could delete the 2nd account (without the profile) without deleting both of them and having to re-enter the profile information.

This did not solve the problem. See latest posting.
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