Mar 19, 2020 01:17:21 PM by Alexander H
When trying to complete my profile, I cannot upload a picture. It just pops up with an error message every time I try to upload. It's been a couple days that I have tried now and nothing works. I even tried uploading the profile picture in different file formats but nothing.
Mar 19, 2020 02:33:26 PM by Bojan S
Hi Alexander,
Could you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Thank you!
Mar 20, 2020 12:48:09 PM by Alexander H
I am making my profile and cannot upload an image for my profile picture. I have tried different file formats, different web browsers, and I have already contacted support but they just told me to try the same thing again. I have been doing this for three days. Please help, I want to get my profile approved and started.
Mar 20, 2020 02:00:14 PM by Bojan S
I'm sorry to hear that the issue persists, Alexander.
One of our team members will reach out to you directly via a support ticket to further assist you with uploading your profile photo.
Mar 31, 2020 08:34:58 PM by Anis B
I am facing the same issue. Changed browsers and cleared cache, however I am still getting the same error message
Apr 1, 2020 12:04:19 AM by Avery O
Hi Anis,
Could you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250p? Please also make sure that t is a clear, headshot-style photo of you which is cropped from the top of your head, and just below your shoulders. Please also check if your photo meets the guidelines listed below:
Let us know if the issue persists even after following the guidelines above.