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Profile Picture Upload Error

alexanderhakim
Active Member
Alexander H Member Since: Mar 19, 2020
1 of 6

When trying to complete my profile, I cannot upload a picture. It just pops up with an error message every time I try to upload. It's been a couple days that I have tried now and nothing works. I even tried uploading the profile picture in different file formats but nothing.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 6

Hi Alexander,

 

Could you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

 

Thank you!

~ Bojan
Upwork
alexanderhakim
Active Member
Alexander H Member Since: Mar 19, 2020
3 of 6

I am making my profile and cannot upload an image for my profile picture. I have tried different file formats, different web browsers, and I have already contacted support but they just told me to try the same thing again. I have been doing this for three days. Please help, I want to get my profile approved and started.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 6

I'm sorry to hear that the issue persists, Alexander.

 

One of our team members will reach out to you directly via a support ticket to further assist you with uploading your profile photo. 

~ Bojan
Upwork
anisb4
Active Member
Anis B Member Since: Mar 31, 2020
5 of 6

I am facing the same issue. Changed browsers and cleared cache, however I am still getting the same error message

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 6

Hi Anis, 

 

Could you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250p? Please also make sure that t is a clear, headshot-style photo of you which is cropped from the top of your head, and just below your shoulders. Please also check if your photo meets the guidelines listed below:

  • You are not wearing sunglasses in the photo
  • It is not a logo or clip-art
  • It is not a group photo
  • The photo was not digitally-altered 

Let us know if the issue persists even after following the guidelines above. 


~ Avery
Upwork
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