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dewi_kartini
Active

Have successfully upload profile picture based on stated requirement but I CAN'T ROTATE THE PHOTO and this message appeared "We weren’t able to detect your face. Please use a photo where your face is the main focus. When in doubt, use a photo that you would use for your passport."

 

Tried with other photos, but still facing the same problem. Appreciate your kind assistant. Thank you

3 REPLIES 3
vladag
Community Manager
Community Manager

Hi Dewi,

 

In case you took the photo with your cellphone, can you please crop the photos height in order to prevent it from being uploaded in a landscape format? Let me know if this helps or if you need further assistance.

Untitled

It works!! Many thanks Smiley Happy

stencil_media
Community Guru

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