Profile Under Review

[4219bb34]

my profile is still under review in site even I already received an email that I am all set and my profile was approved. 

[kochubei_valeria]

Hi Yna,

In order to get started on Upwork, you'll need to complete your profile and include more information about your skills, experience and what type of work you do. Then, you'll be able to resubmit your profile. 
To help you with that, check out one of our New to Upwork Learning paths which specifically talks about building your profile and portfolio. Good luck! 

[ifynosmart]

Hello Valeria,

How do I know that my Upwork Profile has been accepted and approved?

I have not got an email for over 5 days and also, kindly assist in reviewing my profile strenght/quality.

Thanks.

[812dd08c]

Hi Ifeanyi,

I checked and it looks like your account has already been accepted. Welcome to Upwork! You should be able to send proposals to jobs on the general marketplace. Please make sure you check the resources in this post to help you get started.

[ifynosmart]

Thank you, Arjay for your prompt response, and have a happy new year.

[jolofigueroa]

Hi Mr. Arjay,

Same issue with me, I submitted it for reviewing last month but still no response and/or any email regarding updates on my profile review. Can you check it? Thank you!

[812dd08c]

Hi Joshua,

Thank you for reaching out here in the Community. I have escalated your concern to the relevant team and one of the team members will be assisting you further via a support ticket. You can access your tickets and coordinate with the team here.

[ryks2013]

I submitted profile 2 weeks ago and received message "We will email you within 24 hours to let you know if your profile was approved. You will be able to submit proposals if it is approved." However, I did not receive any email. May I know the status of my profile approval?
Thanks and regards

[aocumen]

Hi Rino, 

While waiting for your profile to be reviewed, I would highly recommend updating your profile. When clients search for talent in the Upwork marketplace, they see your profile title and the first two lines of your profile overview. With this in mind, I would highly suggest editing your profile title and overview so that it easily captures your target client's attention. In your overview try to answer - "How can you help me (client) solve my problem?" - so that potential clients know how you can help them with your project. 

Here are a few Upwork Academy courses to help you get started:

• How to create your profile
• Finding work
• Profile Title & Overview
• Building Your Portfolio
• Submitting Proposals

Additionally, feel free to sign up for upcoming events and webinars to learn more about how you can boost your success on Upwork.

I hope you find these online resources helpful in your Upwork journey. Good luck!

[ryks2013]

Thank you for your advice.

[36f3051f]

My profile is under review for about 2 weeks already. Is there any update on it?

[6f360799]

My profile is under review for almost 5 days already. Is there any update on it?

[fc5ed3cf]

I am having the same issue

[egaruth]

Hi Laverne and Ella, 

In order to get started on Upwork, you'll need to complete your profile and include more information about your skills, experience and what type of work you do. Then, you'll be able to resubmit your profile. 

To help you with that, check out one of our New to Upwork Learning paths which specifically talks about building your profile and portfolio. Good luck! 

[pradeephele]

Hi Laverne,

Thank you for your message. I am pleased to inform you that your profile is accepted now.

Thank you,

Pradeep

[97d20207]

Hello, I also have a similar concern. My profile has been under review for a couple of days already. Im not exactly sure what the problem is but can you let me know what I might be missing if there's any? Thank you.

[b2e0eae6]

Hello, I also have a similar problem. My profile has been under review for 5 weeks. I'm not sure exactly what the problem is, but can you tell me what I might be missing if there is one? Thank you.

[pradeephele]

Hi Arnaud,

I checked your profile and can see it is being reviewed. In the meantime, you can still work on improving your profile and resubmit it with any changes.

To help you create a complete and quality profile, check out these Upwork Academy courses:

• How to create your profile
• Profile Title & Overview
• Building Your Portfolio

If you experience any issues with your profile submission or review, please contact support by clicking the "Get Support" button that shows at the bottom right corner in the Upwork Help. You will be asked what type of account you need help with and to describe your issue or questions. Please select the best option for your situation. If you’d like to speak to an agent, you can request that via the chatbot.

Thank you,

Pradeep

[6f360799]

Thank you so much. 

[c8fe5af3]

Its been a week since I created the account and its still saying that my acct is under reviewed. Where is the 24hours timeline tha you promised? I have a pending work and I cant get to start  becos of my acct. 

[fbd6b59d]

Hi 

[c8fe5af3]

Yes?

[williamtcooper]

Hey Francine, your Profile is active and online. Please complete your Profile such as using all 15 Skills and expanding the Summary. Thanks!

[c8fe5af3]

What do you mean by expanding the Summary? I already have 15 skills listed on my profile and I still cant send any proposals. Also, I dont have an option where I can put my ID.

[812dd08c]

Hi Francine Joy,

Firstly, welcome to Upwork! It looks like you've communicated with the team about your concern and you've been given more information along with instructions on how to resolve the issue. I can also see that you've submitted a follow-up to the team via this support ticket. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[c8fe5af3]

Hi! Thank you for the warm welcome 🙂 However, the 24-48 hours timeline that you have given me has been going on since Monday. I created my acct last Saturday hoping that my account will be up and running on Monday but I did not receive any follow ups regarding this. 

[669b28d7]

Contact customer support they will manually check and expedite it.

[c8fe5af3]

I already did and they keep saying that I need to wait for another 24hrs

[ee9fb36f]

Hello, i have a same problem, 'Your profile is under review' i waiting a few weeks

[a791e606]

It's been over 3 days since I sign up to Upwork but my account is still not verified. I have no experience in freelancin. please help me

[martina_plaschka]

You don't get verified until you earn money.

[a791e606]

If that's the case, how will I be able to earn money? I  couldn't submit proposals to potential client because my profile is not yet verified.

[khanripon93]

Same here 

[759e32fa]

Hi Adrian,

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.

[23c3b5c6]

Hi,

My account still under review even while i got the confirmation e-mail that my profile is approved.

can someone help?

[812dd08c]

Hi Salim,

First, I would like to welcome you to Upwork! I have shared your report with the relevant team and one of the members will be assisting you further via a support ticket. You can access your ticket and communicate with the team on this page.

[d9ae4f16]

Hello, it has been more than a week since I created my account and it has not been approved yet even though on my profile the notice says it takes 24 hours for approval. I am yet to recieve an email and have my account approved. I've attatched a screenshot of my profile below.

[759e32fa]

Hi Rufael,

Thank you for reaching out to us. I'll have one of our agents reach out to you using a support ticket to assist you further. You can access your support tickets here.

[d9ae4f16]

Thank you so much for the timely response. The status has not changed and futher more my profile completion doesnt seem to update more than 60 percent eventhough ive completed most of it. And the support ticket is not visible.

[759e32fa]

Hello Rufael,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.