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Profile locked private

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Power Member
13 Posts
Member Since: ‎12-28-2015

Profile locked private

Hello,

as far as I know when I started Upwork, I chose my profile to be private,
Which meant only clients using Upwork could find me. 
I didn't want people to find my profile via google search.

Now I have been sick for a few weeks and didn't earn something on Upwork,
so my profile was "locked" to private until I earn again.

What does it mean exactly? 
Does this mean also clients using Upwork aren't able to find me?

Thanks,
Stephanie

Moderator
979 Posts
Member Since: ‎03-24-2017

Re: Profile locked private

Hi Tephanie,

You will not appear in search results only, but the clients will still be able to see your proposals.

You may switch your profile back to public by doing either of the following:

 

1) Start earning again

2) Sign up for a Freelancer Plus Membership

3) Contact customer support.


Untitled
Power Member
13 Posts
Member Since: ‎12-28-2015

Re: Profile locked private

Thanks, Goran.

Is there a way to contact costumer support directly?
Because I tried via the link, but it confuses me a lot, haha.

Steph

Moderator
979 Posts
Member Since: ‎03-24-2017

Re: Profile locked private

Hi Stephanie,

You need to click on the green button "Get Help" and you will be able to contact our customer support. 


Untitled
Highlighted
Active Member
2 Posts
Member Since: ‎04-04-2017

locked private profile

My profile has been locked private. I was advised to earn money to automatically convert it to public. I earned from my current contract and still my profile is locked private. How can I fix this issue? please advise. Thank you.

Moderator
18,831 Posts
Member Since: ‎03-06-2014

Re: locked private profile

Hi Mannieson Cris,

 

I checked and your profile visibility has already been reset. Your profile should be visible in search now.

~ Valeria
Untitled
Active Member
2 Posts
Member Since: ‎04-04-2017

Re: locked private profile

Thank you very much. 

Active Member
1 Posts
Member Since: ‎09-13-2017

Locked profile

Hey guys
My profile is locked,I have worked and earned money but my profile is still locked.I dont know what's the problem.
Please help...
Moderator
18,831 Posts
Member Since: ‎03-06-2014

Re: Locked profile

Vladimir,

 

I see your payment hasn't been processed yet. The team will assist you with your profile visibility shortly via the ticket you just submitted.

 

Thank you.

~ Valeria
Untitled
Active Member
2 Posts
Member Since: ‎09-13-2017

Private Profile to Public Profile

Hello,

 

My profile was created long time ago but i have not so much activity in upwork. Recently i want to work in upwok but my account shows "Private". How it's possible become private to public? Please help me!!!

 

Thanks

 

Hadiqul Islam