Profile picture approval help

[itswaseem]

Hi UpWorkers,

To setup a UpWork profile will require a photo of yourself. I am assuming that a computer has an algorithm that identifies which profiles are approved and not approved based on certain criteria. I have no problem creating a profile but my wife has been looking forward working on UpWork but has run into issues. My wife wears a face cover "niqab" and was not approved when she was trying to setup a profile. Maybe an UpWork team member can manually approve her account based on these circumstances.

Second option if possible. If the account is set to private would this allow her face to be not seen in public but only to the interested client?

[aocumen · Accepted solution]

Hi Waseem, 

A niqab is allowed for a user's profile image, but your wife may be required to do further ID verification. You can ask her to reach out to us directly via our support channels, or through the community so that we can assist her. 

[itswaseem]

Thanks for your reply Avery,

I'll ask her to post a question here to get the matter resloved.

[pandoraharper]

---

@Waseem H wrote:

Thanks for your reply Avery,

I'll ask her to post a question here to get the matter resloved.

---

per Avery's "support channels" reply, that URL (to communicate to Customer Service DIRECTLY): 

https://support.upwork.com

[aocumen]

Thanks for sharing the link, Pandora!

If users are unable to reach out to us via the support page, or the Community page, they may also try reaching out to us via our social media channels where our Support Team will assist them. 

[45d7ac7c]

Hi ,

I have a same issue of face covering, please help me out so I can start work with upwork.Thanks

[tinker_bell3]

Hi Lubna,

Could you please try uploading your photo now? Let us know if you need further assistance.

[24e3bbba]

Hi, can someone help me !? i do have the same issue with uploading my profile picture 

thanks in advance 

[759e32fa]

Hi Charbel,

I checked your account and can see that you were already able to upload a profile picture. Please feel free to reach out if you need further assistance.

[reesh06]

Hi, I am a niqabi and I am facing issues in profile picture upload. Can any female representative help me get through ID verification?

[tinker_bell3]

Hi Areeba, 

Sorry to hear of the trouble you had. Can you please clear your cache and cookies and try a different browser? Also, kindly choose a clear photo that is showing your face and resize the image to 300x300. If you still have issues uploading your profile photo, please let us know. Thank you!

[petra_r]

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Joanne Marie P wrote: Can you please clear your cache and cookies and try a different browser? Also, kindly choose a clear photo that is showing your face and resize the image to 300x300.

---

 How is any of this remotely relevant to someone who wears a niqāb and hence can not publish "a clear photo that is showing your face?" How would clearing the cache help?

Seriously...

[reesh06]

Hi Joanne, 

I have the same issue as this guy's wife. And the reply Avery gave it to him is the solution I am seeking.

Kindly read through and resolve the issue. Thank you.

https://community.upwork.com/t5/Freelancers/Profile-picture-approval-help/m-p/428749/highlight/false...

[tinker_bell3]

Hi Areeba,

Thank you for further clarifying and I do apologize for my misunderstanding. I checked with our team and was advised that you can upload your profile picture wearing your niqab since this is allowed.

If in any case you will be required for additional documents for ID verification, you will be notified requesting for additional information. Let us know if you need further assistance uploding your profile picture. We are here to help.

[reesh06]

Hi Joanna,

Yes I know I can and I am glad that you guys have created a space for us too. But the issue remains the same, the profile picture uploading client isn't letting me upload the picture since it 'cannot detect the face.' Kindly assist in this matter as well and do something for ID verification please. Your help will bee highly appreciated

[tinker_bell3]

Hi Areeba,

Someone from our team will reach out to assist you with uploading your profile picture. You can access your ticket here. Thank you!

[reesh06]

Thank you so much. Hate to be such a bother but the ticket link is showing me nothing in My  Requests tab. 

[menna442]

hello 

Im facing the same issue how can I verify my identity? i tried to contact support but there is no reply

[menna442]

hello, I'm having the same problem. can anyone help? how can I verify my identity? I tried to get support through chat but there is no answer

[pradeephele]

Hi Menna,

Thank you for your message.

Could you please try uploading your photo now? Let us know if you need further assistance.

Thank you.

Pradeep.

[aya_suliman]

Hi avery,

I have the same issue ,I wear a face cover "niqab" and the photo was not approved,what can i do?

[51154208]

Hi Avery O

I also cover my face what should I do now?

[egaruth]

Hi Sumaiya,

I would be happy to help. You should be able to upload your photo with the veil now. Could you please try and clear your cache and cookies or log in with another browser and let me know if the issue still persists?

[ayesha0403]

Hi Nikola,

I am unable to upload the profile picture with the veil (face cover). Can you please help out.

Thanks,

[g_vasilevski]

Hi Ayesha,

You should be able to upload your profile picture now, thank you.

[ayesha0403]

Yes..Thank you so much

[ayesha0403]

Hi Avery,

I am unable to upload the profile picture with the veil . Can you please help out.

Thanks,

[aya_suliman]

Hi wesam,

Please tell me what your wife do to approve her profile picture?

[djondinium]

Hi Aya,

Could you please try again uploading the photo you're referring to? Let us know if you were able to upload your profile photo.

Thank you.

[doaa_mady]

I have the same problem , I wear Niqab ( face cover ) and unfortunately my photo has been regected.

How can I make the other ID verification ?

[tinker_bell3]

Hi Doaa,

Could you please try to upload your photo again? Please let us know if you need further assistance. 

[doaa_mady]

Dear Joanne ,

Thank You so much , It is accepted.

Regards,