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Profile stats stuck



I noticed for 4-5 days, my profile was discovered 15 times last week. (+7% from the previous week) and got 17 views
Its still stuck and I report this problem for 3 times and the support told me no problem, How that!!

My profile usually or any profile in Upwork like that: If I bid on the job the profile views will increase and if I don't it will decrease, 


Btw, I didn't bid on these 4-5 days and views should decrease but it's still got 17 views 

See the screenshot

I need a solution to this problem, Also I face problem discussing my issues with Upwork support via email, why you removed Live chat support ?? I know it now for Top rated and I hope you return this option back I am not newbie freelancer!

Community Manager
Community Manager

Hi Amr, 


Due to the volume of users we are not able to provide all support options to everyone. Feel free to search Help Center and the Community for answers to your questions or post it if you don't find any answers.

I can see that you already have an open ticket for this. I'll follow up with the team so that they can get back to you with more information about your account. 

~ Avery

I have exactly the same issue with my profile as well, but since Upwork has been buggy as hell recently I didn't start a ticket, I have just (sadly) started to see such things as the new normal.

Hi Deyan,


I`m sorry about the inconvenience this had caused, I've just escalated it to our technical team and one of our team members will reach out to you to assist you further. Thank you.

~ Goran
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