Profile views graph not changing

[97fb76d3]

Hi! Has anyone else noticed that their graph of profile views hasn't shifted, although the timeline keeps changing?

I check my views about once a week. For the past three or four weeks, the dates at the bottom of the graph have changed, but the graph still shows the same shape and number of views week after week. It's a dynamic graph, so there's no way that should happen.

Has anyone else seen this phenomenon? It's not a big deal, so I don't want to bother Support about it, but if it's a glitch that affects other members, maybe I should add my ticket to the queue.

[g_vasilevski]

Thank you for reporting this Kat,

I've escalated it to our technical team to investigate it further, one of our team members will also reach out to you via ticket to assist you further.

[97fb76d3]

Thanks, Goran!

[shetani]

The graph is definitely broken now, but it never worked properly for me anyway. The number of views for weeks that have already passed would continue changing every day.

[amt17]

Mine stopped updating a while ago. I reported it on the 12th, it was escalated to the technical team, and I'm still waiting for an update. 

[aocumen]

Hi Annette, 

I'll go ahead and share your account information with the team so that they can assist you further.

[amt17]

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@Avery O wrote:

Hi Annette, 

I'll go ahead and share your account information with the team so that they can assist you further.

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 Thanks, but I already did that on the 12th and the issue has been duplicated in another ticket opened by support, so I've closed the ticket you opened to avoid having multiple open tickets with the same issue. Besides, I merely received the same response as always: "It appears that your issue is more complex, and so I have escalated your issue to our Technical Support Team for further assistance. I will be sending you a reply as soon as I receive an update."

[aocumen]

I'm sorry if this has been an inconvenience for you, Annette. Please know that since there has been a few reports about the issue, our engineers wanted to investigate it further which is why your ticket was put on hold by the Customer Support Team. 

If there are updates on the issue, the team will reach out to you with more information. 

[97fb76d3]

Hey, Ines. As I understand it, the views change every day because the graph moves in seven-day cycles rather than in calendar weeks. So today, "last week" would be from Thursday the 15th to Thursday the 22nd. Tomorrow, "last week" will be from Friday the 16th to Friday the 23rd. That means the numbers would naturally change day by day unless you received the exact same number of views every day, in which case your graph would just show a straight line.

Hope that makes sense. It's really confusing and should be made clearer on the graph itself or in a caption, but that's how I see it. If anyone knows differently, please let everyone know.