Project Catalog

[raju42]

Hello everyone, I have question to you. Client purchased my project catalog, After get the requirement I started work. Client was happy to my work, He asked for revision and I gave him couple of revisions. Then client asked for the final file, After provide the final work then client showing some lame excuse that he don't want to pay me.

Is there any solution? How can I get paid from a project catalog?

Thanks, Raju

[g_vasilevski]

Hi Filip,

For now, you might not see all the categories or options you need. We will continue to build out and improve the feature as we do internal testing and receive more feedback from customers like you. Thanks for your help! To learn more about Project Catalog, click here. 

[arsgill]

Hi there! I think upwork should add up the stats feature for the project catalogue as Fiverr does. There you can see your gig's stats (views, clicks, impressions etc).. 

[bstojadinovic]

Thanks for this suggestion, Arslan. I'll be sure to share it with our team.

[30dcb51a]

Hello everyone!

I am new to project catalogs and have just submitted my first project to Upwork for revision. I’ve searched the catalog page and read that we can turn on and off the project based on our availability. Still, I am a little bit confused about how the whole thing works. Do we approve or decline a client who wants to purchase our project, or can they buy it without our approval?

Thanks in advance.

[bstojadinovic]

Hi Tuba,

You'll be notified whenever a purchase happens and a contract room will automatically be opened, at which point you can start messaging. The next step is waiting for the client to provide requirements to you. Please check this help article and learn more on how Project Catalog works.

Thank you! 

[catnapper]

Hello!

I have just received the message from a client contacting me through the project manager. I am a little bit worried, as I can see that she has only one bad review (1 star), but at the same time, she has her account from the end of November 2021, so I would not like to rely only on this, and I would like to know what went wrong. The problem is that I can't read this review, in the window I have no option of viewing her profile, I can open 1 to 1 room, or see the general information. I used to check my potential clients using the job offer page, in this case it is not possible, what can I do?

[g_vasilevski]

Hi Krystyna,

Currently, freelancers can't see the client's past Work History and Feedback section. We understand that it’s very important for freelancers to see that information and we have shared that feedback with our team. A number of improvements have already been made based on the feedback we received in the Community and the team will continue to make further improvements. Thank you for your feedback.

[arifkhan1212]

Hi, 

My name is Mosarof and I'm a full-time freelancer from 2022. I worked here when Upworks was oDesk. Now I come back again and seen there are a lot of changes. I create a few up work project categories but I would like to rank the project. How will I do that? Could you please give me a few helpful tips? 

Thank you for your time and considerations 

Mosarof 

[martina_plaschka]

What do you mean?

[5ead8887]

Hi everyone,

I've had my first order placed on the Project Catalogue. Prior to starting the contract, I discussed the requirements with my client and we agreed that it would take between 7-10 days to complete the whole project however, I had set the project for 5 days on my catalogue. I know I should have proposed a custom contract for it but now the project is due tomorrow and I've asked my client to extend the deadline as discussed but she is not responding for some days.

Will it negatively affect my profile if the due date passes by?

My client and I had already agreed that it would take 7-10 days though.

[andregutierrez22]

Hi Muhammad,

If you are late to deliver, the client is entitled to a refund (which they can request like any regular contract). That said, if they don't request one, you can continue the project as usual. There is no impact to your stats solely from missing the deadline.

[b05aef97]

Can I get more orders through Project Catalog Help...

[dd63c576]

---

Imtiyaj A wrote:

Can I get more orders through Project Catalog Help...

---

Dear Imtiyaj,

Project catalogue plays a great role in getting orders. I myself got few from that side. 

[saimulft]

Hello,
Can anyone tell me if the client can increase the deadline for a catalog project ( gigs) ? . One of my client needs to increase the project deadline as he got some emergency work and can not coordinate the work for a month. So I need to find a way so he can increase the deadline of the project.

[egaruth]

Hi Saimul,

I would like to clarify that the due date is enforced. It is determined by the number of delivery days you set in your project, starting from the timestamp that a client submits their requirements to you. If you are late to deliver, the client is entitled to a refund (which they can request like any regular contract). If you included revisions in your project, those can be requested after the deadline.

Note: Delivery days are calendar days, not business days. 

You can find more information in this help article. 

[bstojadinovic]

Hi Navnish,

You can learn more about creating a project in Project Catalog by checking this help article. 

Thank you! 

[f0f2c162]

As I have not received any order on Project Catalog yet. How can I track is that well written or not? Like from SEO prospective, how many impressions or reach my project catalog is getting? Is there any way to check? Also Would like to know how many project catalogs can I create?

[luiggi_rosado]

Hi Navnish,

I'm afraid that the metrics you're looking for aren't available. However, I'll be sure to forward this as feedback to our Product team.

Regarding your second question, you can have up to 20 projects total in active/review status at once. You can also have another 20 in draft form. To learn more about Project Catalog, click here.

[47a826ad]

This sms sow my project (Masud isn't taking new orders for this project right now. Here are some similar projects to explore)

why sow this massage please help me 

my upwork profile link 

https://www.upwork.com/freelancers/~012eaf1d3ac37fcf25

[bstojadinovic]

Hi Masud,

On your project dashboard, you’ll see a toggle switch to change the visibility between “on” and “off” for each project. Please be sure to toggle switch to “on” for projects you want to be visible.

Thank you! 

[pythongame]

Hi,

I hope everyone is doing great. I am here to discuss one issue. Today one client has purchased a project from "Project Catalog" but without knowing my availability he has placed an order. I am a bit tight on the schedule to accept the order at this time.

Should I reach out to him for excuse? or should I cancel the order right away and let him know the reason? I am scared what if he leaves any negative feedback?

Please help me out.

Best regards

Khurram Shehzad

[andregutierrez22]

Hi Khurram,

Since clients will be able to instantly buy your project and likely will expect you to meet the delivery time you have listed there, you may wish to turn off the project if you won’t be available to complete the work. Pro tip: In general, if your project is “on” you should be prepared to have a client purchase it at any time.

In this case, if you won't be able to complete the project, I would suggest you cancel it. You can cancel a contract within 24 hours of the client submitting requirements to you without any penalty or impact on your Job Success Score. 

[pythongame]

Thank you Andrea 🙂

I have cancelled the order 🙂

[iqraawais12]

Hey! 

I am new to Upwork, still may project catalog is under-review. Can anybody have idea how many days i have to wait? 

[luiggi_rosado]

Hi Iqra,

Thanks for your question. Note that it can take up to five business days for your project to be reviewed. Feel free to check out this page to learn more about Project Catalog.

[iqraawais12]

Thanks for your reply Luiggi.

[aliharvey]

This has happened before and, the last time, I lost a high-paying client because of it. So, I'm really hoping I can avoid that this time. 

The scenario is as follows:

1. Client reaches out about a project in my catalog

2. Their terms differ from my set packages, so I create a custom contract

3. They send me a message saying that they "clicked accept", but nothing shows up on my end. When I check my contract status to confirm, it's still listed as pending. 

Last time this happened, I tried contacting upwork support and they said that nothing seemed to be wrong on my end. So, I encouraged the client to reach out to Upwork support to get the issue resolved. They did that, but Upwork support said they just needed to accept the contract, which they already did. 

What's going on here? Any theories? Do you think it's just a person trying to scam? Or maybe they're not completing the contract by adding their funds to escrow, and that's why it's not going through? Is there a technical issue I'm not aware of?

[andregutierrez22]

Hi Alisha,

I checked your account and it looks like your contract is all set! If you need any further assistance please let us know.

[aliharvey]

Thanks Andrea! The client said that, intially, clicking "accept" didn't offer him additional options, but I encouraged him to try again, and make sure he clicked through to add money to Escrow, since sometimes that can hold things up. Apparently that worked. 

[ravlex]

Hello,

I created the project more than 4 days ago. It is still not reviewed and has the status: "Pending approval". I would like to know when it will be reviewed?

[andregutierrez22]

Hi Alexander, please allow up to five business days for your project to be reviewed. To learn more about Project Catalog, click here.

[592939e2]

Why my Project is not being approved. Can you tell me Please Any problem with my project? This is pending last 3 days.

[luiggi_rosado]

Hi Moiz,

Please note that a project can take up to five business days to be reviewed. Feel free to check this help article to learn more

[f990b499]

Hello,

My gig has been pending approval for several days now. Why is it taking so long to get approved? I have not recieved any sort of notification as to what is causing the hold up or of any revisions that I need to do. 

Thanks,

Dan

[pradeephele]

Hi Daniel,

Thank you for your message. If you are referring to Project Catalog submitted on April 7th 2022, please allow up to five business days for your project to be reviewed. 

Thank you

Pradeep

[f757f0a6]

hello, I have made a project  since a week now and he still pending approval.

it's normal ? 

[aocumen]

Hi Rabi, 

Thanks for your question. When you create a project we will first review it before making it visible to clients. Our review includes making sure your project is complete, looks professional, and doesn’t violate our Terms of Service. Note: Please allow up to five business days for your project to be reviewed. To learn more about Project Catalog, click here.

[ad3178e2]

Hello there, I have submitted my project since 04/11 and it is still under review, please let me know if there is anything I can do! Thank you.

[bstojadinovic]

Hi Zakariae,

Please allow up to five business days for your project to be reviewed.

Thank you!