Project Catalog

[#1]

Hello everyone, I have question to you. Client purchased my project catalog, After get the requirement I started work. Client was happy to my work, He asked for revision and I gave him couple of revisions. Then client asked for the final file, After provide the final work then client showing some lame excuse that he don't want to pay me.

Is there any solution? How can I get paid from a project catalog?

Thanks, Raju

[#2]

I set up a project catalog offer more than a year ago that got stuck in the "review" stage. I received absolutely no information from Upwork as to what the problem is or how to fix it. About a month ago, I made a few tweaks and resubmitted - still no approval. Could I please get some help about this?

I find it extraordinary that anyone and everyone can set up a profile using a fake photo and a few sentences of gibberish and it'll be automatically approved, but I can spend an hour carefully crafting a project catalog offer and it's not approved. I'd really like to know why there are high standards for the catalogs, but not for new freelancers to get accepted in the first place? 

[#3]

Hi Christine,

I'm sorry for the inconvenience this may have caused. I followed up with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#4]

My project is under review. How long it will take to approve?

[#5]

Hi Zeeshan,

Thank you for reaching out and raising this question. Note that it can take up to five business days for your project to be reviewed. Feel free to check out this page to learn more about Project Catalog.

[#6]

Hello Sir, 
It's been almost 6 days passed my catalog hasn't been approved or rejected still in review,

please review it and let me know about it.

thank you.

[#7]

Hi Imran,

Thank you for your message. Usually, it takes up to five business days for your project to be reviewed. Currently, we are receiving high volumes of project submissions. Our team will review and update your project status as soon as possible. 

Thank you,

Pradeep

[#8]

Yesterday night my first project catalog was approved and it showed goodly on my profile. But now if I think to want to change my approved project catalog Title, Description, Price, and others I need again approval from Project Catalog Support Team. 

If I change my project catalog title, description, price, and other changes, will there be any problem or effect on my profile?

[#9]

Hi Mahananda,

Thank you for reaching out. There is no direct impact on your profile if you edit your Project Catalog. Our team will let you know though if any modifications are required once you update your project.

[#10]

I want to edit a project and delete some of the sample pictures (pngs and pdfs) I have added before. There seems to be no option to do this. So the word 'edit' comes to mean only 'add', not 'delete'.

Has anyone found a workaround for this, other than starting this portfolio item from scratch?

[#11]

Hi Charles,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#12]

Seee this please. https://www.upwork.com/ab/portfolios/1589001534703132672/preview

[#13]

This is what you get if you try to edit: https://www.upwork.com/ab/portfolios/1589001534703132672/details#solution

[#14]

Hi Charles, 

We truly appreciate you sharing these details and I'm sorry to learn that you're still experiencing this issue. It looks like you've been coordinating with the appropriate team and the support ticket has been updated. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#15]

After given Rivew can buyer widrow or refund.

Please help me.

Thank you 

[#16]

Hi Rabia,

Thank you for your message. The Client will not have the option to withdraw the review left on your contract but they can request a refund if they are not satisfied with the deliverable. Check out this help page for more information. 

Thank you,

Pradeep

[#17]

I am not getting any order or jobs from project catalog I am using keywords and tags very well in my catalog but search is not coming up.

and I am expert in Image editing / Retouching  and complete 2 jobs on upwork so Now what should I select at my experience level?

[#18]

Hi Md,

Thank you for reaching out to us. Various factors go into search results, and results may differ over time, partly to allow more freelancers and their projects a chance to be discovered. Some considerations may include Freelancer skills, experience, platform ratings, and other elements geared toward determining a potential match for the client’s needs.

Our search is based on several factors that continue to evolve. We cannot disclose exactly what makes up the rules for a search order, and those rules are likely to change, so any specific advice we could give you would be short-lived. Search is no longer mainly static, meaning it always stays the same. Depending on marketplace activity across jobs and contractors and their project's search position will likely ebb and flow.

[#19]

I was post I Gig which was still in pending Can Help me on this.

Thanks in advance for your feedback on urgent base 

[#20]

Hi Ejaz,

Please allow 5 days for your Catalog Project to be reviewed.

[#21]

Thanks you feeback

[#22]

Hi Md, in addition to the Moderator's comments, in the future break the projects into several smaller Milestones so if something goes wrong your loss is much less. For example, I break all my projects into 4 Milestones instead of 1 large Milestone. Have a great day!

[#23]

Project Pending for Approval more than 5 days😞

[#24]

Hi Onuruddho,

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow our team a few more days to review your project. Should we need more information, our team will send you an email with details on how you can edit the project for approval. We appreciate your continued patience.

[#25]

Hi 

My project catalog is still under review.
It's been 7 days but no response from Upwork review team. How many time it's take to complete review?

[#26]

Hi Atiqur, 

Thank you for waiting as our team looked into this further. The team reviews projects by the order they were received. At this time, we request your patience because there may be some delays in completing the review. The team will review your project once they get to it in their queue.