๐Ÿˆ Community
ยป Forums ยป Freelancers ยป Cancelling a Project Catalog Order.
Page options
raju42
Member

Project Catalog

Hello everyone, I have question to you. Client purchased my project catalog, After get the requirement I started work. Client was happy to my work, He asked for revision and I gave him couple of revisions. Then client asked for the final file, After provide the final work then client showing some lame excuse that he don't want to pay me.

Is there any solution? How can I get paid from a project catalog?

Thanks, Raju
ACCEPTED SOLUTION

Hi Md. Raju,

 

I checked and it looks like the client never purchased your project but only sent you a message. Please know that you should not start working until you can see that a contract has been created in your Messages room and All Contracts tab, this is applied to both regular and Catalog project contracts.

 

 

Thank you,

~ Nikola
Upwork

View solution in original post

549 REPLIES 549
kinector
Member

Dispute. That's all you can do.

Thanks for your reply! But I could not found any dispute option there.

Hello Md Raju,

 

You will have the same Upwork Payment Protection with Project Catalog and if a dispute arises the process will be the same as with fixed-price contracts on Upwork. To learn more about dispute process, click here.

 

Thank you

Pradeep H


Upwork

Hello !!!

My Upwork project catalog is not showing !!!

WHY!!!!

My project catalog is only visible on 2 search tags,  rest of the tags are not showing my project catalog.

Kindly have a look, at my project catalog, I will be grateful if you fix this issue as soon as possible.

 

Regards

Kashif Khan

Hi Kashif,

 

Thank you for your message. Project ranking depends on the search query, talent quality, and the relevancy of the project.

 

Thank you.

Pradeep


Upwork

Hi Md. Raju,

 

I checked and it looks like the client never purchased your project but only sent you a message. Please know that you should not start working until you can see that a contract has been created in your Messages room and All Contracts tab, this is applied to both regular and Catalog project contracts.

 

 

Thank you,

~ Nikola
Upwork

Great point, mate!

Amazing answer Nikola S

Hi,

I've created a project in my project section. Are there any specific guidelines for approval? and how much time it'll take for approval?

Hi Krunal,

 

When you create a project we will first review it before making it visible to clients. Our review includes making sure your project is complete, looks professional, and doesnโ€™t violate our Terms of Service. It may take up to five business days for your project to be reviewed. To learn more about the Project Catalog, click here. I hope this helps.

 

~ Arjay
Upwork

Currently its been 13 days so as a beginner I was a little concerned. Thank you for your reply.

Sir, I am waiting for a month still my proicjects are pending approval kindly help me, regards. 

Hi Syed Ali,

 

I checked your account and saw that your projects had been reviewed; however, it requires changes. You should find the information about the changes needed by checking the email address associated with your Upwork account. 

~ Joanne
Upwork

Dispute option will not show, since the client has never purchsed the Catalog. Only Report & block can be done for this case.

 

jim_apodaca
Member

I recently created my first project catalog and I was wondering if there is anyway to view any metrics about my project? In particualr I would love to know if my project is even being viewed by persepctive clients, if yes, how frequently (daily/weekly/monthly) or do I need to pivot to a different project because the current project is not taking off like I hoped?

I haven't found anything like that. Doesn't sound like a bad idea, though.

@martin - do you know if there is a way to submit ideas like this to Upwork? Honestly I would love to provide additional feedback to Upwork regarding project catalogs and my experience and where I think Upwork can improve the project catalog program.  


Jim A wrote:

@martin - do you know if there is a way to submit ideas like this to Upwork? 


By posting here you have already done so, that is one of the things the forum is there for.

Awesome! Thank you @petra

Thanks for this suggestion, Jim.

 

I'll be sure to share it with our team. 

~ Bojan
Upwork

Thank you @bojan

cfff9f97
Member

Hello,

Today I have received my First Order on my Project Catalog Gig, however I feel that the requirements sent by the Client are unjust.

I am reading documentation and it says, I have 24 hours to cancel/decline the order request but I do not see any option on my end, which allows me to cancel this order.

Thank you for your help.


Hi Shakir,

 

Yes, you can cancel a contract within 24 hours of the client submitting requirements without any penalty or impact on your Job Success Score. To cancel, go to the contract created for this purchased project. You can find it by clicking View Contract from the message room or by going to My Jobs and clicking on the title of the contract. From the contract room, you can click the menu button (...) and end the contract.

 

~Andrea
Upwork
navidzafar
Member

Can we link our Specilized Profile to our Specific Project or it will always be General Profile automatically linked with Projects?

Hello Navid,

 

Thank you for your message.

 

Your general profile is already linked to your project catalog. Also, the client would be able to access your specialized profile when they visit your Upwork profile.

 

Thank you.

Pradeep.


Upwork
mekailbd
Member

Hello Upwork community, Hope everyone doing well.  
Right now I have 100% JSS. I have published some Projects in Catalog. In the project catalog, I just saw there is a 2.8 rating with 16 reviews. But I have never done any order with this Project. 

ccc.JPG

I have a question I have never done any order with the project. So how Upwork shows this 2.8? 

Thanks, everyone.

Mekail R

Hi Mekail,

 

This rating system goes from 0 to 5.0, and is based on the feedback you receive from your clients on Upwork. While we canโ€™t share all the details, in general, clients score freelancers on six different attributes: skills, quality, availability, deadlines, communication, and cooperation. While we are currently including this rating system on projects, we are considering other ways to showcase your success on Upwork.

 

~Andrea
Upwork
amaneck
Member

Hi 

I am looking to hire a freelance writer for my personal business. But I can't seem to make the payment. 

Here is the error I get: Sorry, you cannot purchase projects in Project Catalog using this account. I am working from India, this is my first time. 

Hi Ankita,

 

I checked and it looks like you have a freelancer account. In order to purchase a project, you'll need to add a client profile to your account. Check out this help article to learn how.

 

Thanks!

~Andrea
Upwork

Andrea G's answer helped me solve the problem

Sorry, you cannot purchase projects in Project Catalog using this account.

skatebored
Member

halu...

 

today i found someone purchase my project catalog and the project is started already. but somehow i cant find the details of the project or project requirements. it said provided previously, but i cant find it anywhere.

any help on this, please?

 

thank you.

Hi Adhitya, 

It looks like you and your client have already contacted each other through Upwork Messages. Please don't hesitate to discuss the project details directly with your client so that you can start working on it. 

Congratulations, and good luck!


~ Avery
Upwork

halu...

actually there are no previous chat before.

the client bought the project and thats what i got so far.

no details of the jobs for me to proceed.

meanwhile the time is keep running.

Hi Adhitya, 


Since you and your client already have a contract room and can exchange messages (I can see that the client sent you a message), please communicate with them, and ask for more information. 


~ Avery
Upwork

halu...

i found that the job not match with my project at all.

what should i do now?

i do not want to make the client disappointed as well.

sidwhiting
Member

I've created a project and had it approved in the new Project Catalog system.

It looks good, but the "add-ons" I specified aren't showing anywhere. 

Any ideas?

 

Hi Sid,

 

Thank you for your message.

 

If you are referring to the service tier add-ons, the same is already visible on your project on the right side. Let me know if you are referring to something else so that I can assist you further.

 

Thank you.

Pradeep.


Upwork
cb7aa326
Member

Hi Upwork Team, 

 

Do you have any plans to add more tags or category for project management because I can see only few tags for it.

 

Thanks