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huzaifa412
Community Member

Project amount refunded without approval

I've completed a project on March 10 2022. The contract was ended and milestone released but now when I saw current week's overview I saw that whole project amount was refunded without my approval. I searched Notifications, emails but I didn't see any refund request. 

How is it possible that the funds are returned to client after 2 weeks of project completion.

The project was ended and we both left reviews as well.

Pasted File at March 25, 2022 10_35 AM.png

Web capture_25-3-2022_11332_www.upwork.com.jpeg

  

2 REPLIES 2
huzaifa412
Community Member

I've completed a project on March 10 2022. The contract was ended and milestone released but now when I saw current week's overview I saw that whole project amount was refunded without my approval. I searched Notifications, emails but I didn't see any refund request. 

How is it possible that the funds are returned to client after 2 weeks of project completion.

The project was ended and we both left reviews as well.

 

Pasted File at March 25, 2022 10_35 AM.png

Web capture_25-3-2022_11332_www.upwork.com.jpeg

  

Hi Huzaifa,

 

Thank you for your message. I am sorry to hear about the fund reversal. One of our team members will reach out to you via ticket as soon as possible to assist you further.

 

Thank you.

Pradeep

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