Hello All,
I require some guidance from you regarding one of my recent project.
I have received one fixed price contract project on identify top demanding Tire label sizes across NA, Europe & Asia. After detailed research I realized that top demanding data can only be available from selling page from E market place since no such data is available from manufacturers website or blog or any published research paper. I made listing all of such product with their listing link (client has asked for link of data I am using) and made identify top selling products from that only. I submitted the data sheet and also explanation why I have choosen the method.
After I submitted the data, I received message from the client that the client is not happy with my method and ask me to get data from manufacturers & Blogs asked for revision otherwise she would not approve. I again explain the the reason to client that there is no sufficient data is available in manufacturers site and no such blog discussion on top demanding tire label size. I also requested the client if she has any such reference or link, she can share & I would be happy to incorporate them into my research (since I know there is not any such after doing detailed research on it).
Then the client did not respond any thing and cancelled the contract and I received an escrow refund request.
Now my question is whether I should approve the refund since the client is not satisfied. I am also concerned with my JSS also since it would take a hit becasue of full refund (full refund, there is no milestone since project amount is very small). Also since I have spent several hours in it, I am not fully convinced for full escrow refund.
It would be great if you kindly suggest what should I do.
Thank you.
