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Project delivered but payment not received

Active Member
Christina Z Member Since: Jun 18, 2019
1 of 17

Hello,

I delivered a project to a client. But not only is he unresponsive, but also he hasn't paid. And of course, I want to get paid for my work. Any ideas? Thanks in advance.

Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
2 of 17

Christina Z wrote:

Hello,

I delivered a project to a client. But not only is he unresponsive, but also he hasn't paid. And of course, I want to get paid for my work. Any ideas? Thanks in advance.


Hourly or fixed rate contract?

If hourly, did you track your time?

If fixed rate, did you use the "submit for payment" button on the contract?

 

Where-Is-My-Money.jpg"Where is my money?"

Active Member
Christina Z Member Since: Jun 18, 2019
3 of 17

Thanks for the graph. It's a fixed-time rate. No, because I haven't seen any such button... I delivered the work through the message thread and on the side of the my job feed it reads "1 active candidacy", which I believe that it is about this exact project...

Community Guru
Petra R Member Since: Aug 3, 2011
4 of 17

Christina Z wrote:

Thanks for the graph. It's a fixed-time rate. No, because I haven't seen any such button... I delivered the work through the message thread and on the side of the my job feed it reads "1 active candidacy", which I believe that it is about this exact project...


That means you were never hired and do not have a contract.

An active candidacy means you are discussing a possible job with a prospective client. Nothing more.

 

Can you see a contract on your my jobs page?

 

If not, bad luck. You were not hired, you don't have a contract, and unless the client hires you, you won't get paid.

 

NEVER work without being properly hired with a contract via Upwork.

 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 17

Hi Christina,

 

I`m sorry to hear about the bad experience you have with your client. I checked your profile and can confirm that you weren't hired on an official contract, this is why you`re not able to submit your work on your milestone if you were negotiating for a fixed price contract. 

 

Always make sure that you`re hired on an official contract before you start working, this is one of the criteria to be eligible for our Upwork Payment Protection as well.

When you`re working on Fixed price contracts always make sure that agreed budget is fully funded on your milestone. Promised funds and unfunded milestones are not protected under Fixed Price Protection. To learn more about this check out this Help Article. Thank you.


Untitled
Active Member
Christina Z Member Since: Jun 18, 2019
6 of 17

Thanks for the the assistance, Goran! The article was very helpful indeed.

Community Guru
Mark F Member Since: Jul 10, 2018
7 of 17

Petra...awesome flowchart!

 

Christina, sorry this happened.

Community Guru
Pat M Member Since: Jun 18, 2016
8 of 17

And yet again I'm just shaking my head. It sincerely amazes me when people just dive in here without learning how to swim first.

 

Of course I have a certain degree of empathy when this type of thing occurs. However, there's not much; if any, excuse when there's such a wealth of information within this Community and within Help and Support.

 

In the long haul it takes far less time; and anguish, to learn now rather than later.  Of course some need to learn the hard way; then they won't forget. Depending upon the subject matter I've been guilty of that myself throughout the years.    

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9 of 17
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I agree, Pat. I thought the required Readiness Test was supposed to ensure that newbies were ready to work.

With ALL the boards and Help section, they still think none of it applies to them.

I don't see a Client test. Is there one?
I think there needs to be a tougher entrance exam for new people.
Community Guru
Pat M Member Since: Jun 18, 2016
10 of 17

Cairenn R wrote:
I agree, Pat. I thought the required Readiness Test was supposed to ensure that newbies were ready to work.

With ALL the boards and Help section, they still think none of it applies to them.

I don't see a Client test. Is there one?
I think there needs to be a tougher entrance exam for new people.

________________________________________________________________________

There's no Client test. I seriously doubt if UW would ever have that; if so I'm confident it wouldn't be mandatory. They do very little; if anything, to alienate Clients.

 

IMO both FLs and Clients should take responsibility for their own businesses. To me that includes educating oneself on as much about the UW platform as possible prior to beginning and of course continuing the learning process. 

 

Initially it was difficult for me to understand how Clients could attempt to operate on the platform and not understand it, and I found it frustrating. I didn't think it should be my responsibility to educate them.  

 

Since then I've had some Clients with exceptional understanding and some with absolutely none. I've come to more so view it as part of the service that I provide them; a service that I'm paid for. 

 

 

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