Jan 28, 2022 12:31:52 AM Edited Jan 28, 2022 12:45:06 AM by Goran V
Hello support ,
could you please help on this suspended project , I had delivered the work and the client is not responding seems their account suspended
looking forward to your help
Thanks and regards
Thanks
**Edited for Community Guidelines**
Jan 28, 2022 12:37:58 AM by Petra R
Did you use the Upwork tracker, added meaningful work memos and had decent activity levels?
If you can answer "Yes" to all the above, your hours are protected in almost all cases.
Feb 12, 2022 03:25:30 AM by Tushar M
Hello Petra
This is Anuradha, please check on my profile, I have idle projects in my work diary.
could you please assist to remove them from my profile?
looking forward
thanks and regards
Anuradha
Jan 28, 2022 01:15:19 AM by Tushar M
if you can check the project Id was
Jan 28, 2022 01:16:55 AM by Goran V
Hi Tushar,
While I can't share details for another user with you, I can confirm that our team reached out to your client to assist them further.
Once their problem is resolved the hold on your contract will be removed as well, thank you.
Jan 28, 2022 01:27:35 AM by Tushar M
Hello Goran thanks for the prompt response , I checked once with them and got to know their account was suspended already .
So could you please let me know in that scenario ,if the project can be removed from my work diary with pending milestone release?
Thanks
Jan 28, 2022 02:55:33 AM by Petra R
Tushar M wrote:So could you please let me know in that scenario ,if the project can be removed from my work diary with pending milestone release?
It's an hourly contract. There is no release of milestones.
Jan 28, 2022 03:00:22 AM by Tushar M
okay Petra,
So what about if any pending amount was there to be released from the client's end ?
Thanks
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