Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Projects canceled by freelancer

Active Member
Armen B Member Since: Apr 12, 2019
1 of 15

A few time ago I canceled one of the my contracts (is not important reason)
Can it affect on my upwork profile and success score? If yes how can I fix it?

Community Guru
Nichola L Member Since: Mar 13, 2015
2 of 15

It depends what you cancelled. Your eventual JSS will be affected if you cancelled a job without being paid for it. 

 

Was it a fixed-rate or hourly job?  

Active Member
Armen B Member Since: Apr 12, 2019
3 of 15

Dear Nichola
Thank you Nichola for your reply
Yes the job is fixed-rate project, the client sent me contract about 13$ and then added new requirements and new tasks so it was my first project and I did not thought that it can affect on my profile and I cancelled it without being paid for it. 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
BEST ANSWER
4 of 15

Hi Armen,

 

Thanks for reaching out to us. Canceling contract won't necessarily affect the Job Success score in a negative way. Even if no money has been paid on a contract, both parties have a chance to provide private feedback and if that feedback is positive, the affect of that contract can also be positive.

If you are awarded a contract but no work materializes in the first days or weeks, we suggest talking to the client about the project and why it isn't moving forward. If the contract won't move forward, closing it as soon as possible or asking the client to do so and leave feedback will counter the negative impact on your score. When client feedback is received, even without earnings, it will be factored into your Job Success Score. Best practice is to request the client to close the contract as they will be more apt to leave the freelancer feedback.

 

You can follow up on this article to learn more about JSS, how it's calculated and what impacts it the most.

Feel free to contact us for any questions.

 

Thank you.

~ Aleksandar
Untitled
Community Guru
Ela K Member Since: Feb 9, 2015
5 of 15

Aleksandar D wrote:

Hi Armen,

 

Thanks for reaching out to us. Canceling contract won't necessarily affect the Job Success score in a negative way. Even if no money has been paid on a contract, both parties have a chance to provide private feedback and if that feedback is positive, the affect of that contract can also be positive.

If you are awarded a contract but no work materializes in the first days or weeks, we suggest talking to the client about the project and why it isn't moving forward. If the contract won't move forward, closing it as soon as possible or asking the client to do so and leave feedback will counter the negative impact on your score. When client feedback is received, even without earnings, it will be factored into your Job Success Score. Best practice is to request the client to close the contract as they will be more apt to leave the freelancer feedback.

 

You can follow up on this article to learn more about JSS, how it's calculated and what impacts it the most.

Feel free to contact us for any questions.

 

Thank you.


This has been bugging me for years! If no work is carried out - what is a client supposed to rate a freelancer on? Their ability to write email reminders?

 

When contracts are cancelled or closed because a project never got off the ground/the client never provided work - why does that in itself negatively affect a freelancer? Why do we then need positive feedback to balance out that non-contract? 

I still think these contracts simply shouldn't count at all. Because they didn't happen.

 

If I book a room at a hotel and then cancel my trip and never set foot in said hotel - why would I leave a review about my stay and that room in particular?

Community Guru
Jennifer M Member Since: May 17, 2015
6 of 15

Ela K wrote:

Aleksandar D wrote:

Hi Armen,

 

Thanks for reaching out to us. Canceling contract won't necessarily affect the Job Success score in a negative way. Even if no money has been paid on a contract, both parties have a chance to provide private feedback and if that feedback is positive, the affect of that contract can also be positive.

If you are awarded a contract but no work materializes in the first days or weeks, we suggest talking to the client about the project and why it isn't moving forward. If the contract won't move forward, closing it as soon as possible or asking the client to do so and leave feedback will counter the negative impact on your score. When client feedback is received, even without earnings, it will be factored into your Job Success Score. Best practice is to request the client to close the contract as they will be more apt to leave the freelancer feedback.

 

You can follow up on this article to learn more about JSS, how it's calculated and what impacts it the most.

Feel free to contact us for any questions.

 

Thank you.


This has been bugging me for years! If no work is carried out - what is a client supposed to rate a freelancer on? Their ability to write email reminders?

 

When contracts are cancelled or closed because a project never got off the ground/the client never provided work - why does that in itself negatively affect a freelancer? Why do we then need positive feedback to balance out that non-contract? 

I still think these contracts simply shouldn't count at all. Because they didn't happen.

 

If I book a room at a hotel and then cancel my trip and never set foot in said hotel - why would I leave a review about my stay and that room in particular?


I'm going out on a limb to say his advice ain't all that accurate. $0 contracts are a very bad thing on your profile. 

Community Guru
Ela K Member Since: Feb 9, 2015
7 of 15

Jennifer M wrote:

Ela K wrote:

Aleksandar D wrote:

Hi Armen,

 

Thanks for reaching out to us. Canceling contract won't necessarily affect the Job Success score in a negative way. Even if no money has been paid on a contract, both parties have a chance to provide private feedback and if that feedback is positive, the affect of that contract can also be positive.

If you are awarded a contract but no work materializes in the first days or weeks, we suggest talking to the client about the project and why it isn't moving forward. If the contract won't move forward, closing it as soon as possible or asking the client to do so and leave feedback will counter the negative impact on your score. When client feedback is received, even without earnings, it will be factored into your Job Success Score. Best practice is to request the client to close the contract as they will be more apt to leave the freelancer feedback.

 

You can follow up on this article to learn more about JSS, how it's calculated and what impacts it the most.

Feel free to contact us for any questions.

 

Thank you.


This has been bugging me for years! If no work is carried out - what is a client supposed to rate a freelancer on? Their ability to write email reminders?

 

When contracts are cancelled or closed because a project never got off the ground/the client never provided work - why does that in itself negatively affect a freelancer? Why do we then need positive feedback to balance out that non-contract? 

I still think these contracts simply shouldn't count at all. Because they didn't happen.

 

If I book a room at a hotel and then cancel my trip and never set foot in said hotel - why would I leave a review about my stay and that room in particular?


I'm going out on a limb to say his advice ain't all that accurate. $0 contracts are a very bad thing on your profile. 


Yep. We all know that the only positive outcome/reason for closing a contract is when a job was completed successfully. All other reasons affect the JSS negatively.

Community Guru
Richard W Member Since: Jun 22, 2017
8 of 15

Ela K wrote:

 

Yep. We all know that the only positive outcome/reason for closing a contract is when a job was completed successfully. All other reasons affect the JSS negatively.

I think it's more complicated than that. The client is asked two or more questions in private feedback. One is the reason the contract ended. Another is how likely they are to recommend the freelancer. I believe that one of the reasons the client can give for ending the contract is something like "work no longer needed".

 

QUESTION FOR A MODERATOR. If the client says that they ended the contract because the work was no longer needed, is this sufficient to prevent the freelancer from being penalised for having $0 earnings on the contract? And if not, why not?

Community Guru
Ela K Member Since: Feb 9, 2015
9 of 15

Richard W wrote:

Ela K wrote:

 

Yep. We all know that the only positive outcome/reason for closing a contract is when a job was completed successfully. All other reasons affect the JSS negatively.

I think it's more complicated than that. The client is asked two or more questions in private feedback. One is the reason the contract ended. Another is how likely they are to recommend the freelancer. I believe that one of the reasons the client can give for ending the contract is something like "work no longer needed".

 

QUESTION FOR A MODERATOR. If the client says that they ended the contract because the work was no longer needed, is this sufficient to prevent the freelancer from being penalised for having $0 earnings on the contract? And if not, why not?


No, it's actually not more complicated than that.

 

Once a contract with 0 earnings is closed and the reason for closing the contract selected from the drop-down menu isn't "job completed successfully" (which in most cases it won't be...), all the client's other private feedback (recommend the FL on a scale from... to ) can achieve is soften the blow. There are no "neutral" reasons. 

 

I have been asking "why" for more than 4 years now. Good luck with getting a satisfying reply.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
10 of 15

Hi Richard,

 

Unfortunately, we won't be able to advise on your question since we can't share the Job Success Score calculation specifics.

 

Thank you.

~ Aleksandar
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS