Written feedback has no material impact on your JSS since Upwork's algorithm is unable to parse it meaningfully.
Until, of course, our God-Emperor Upwork generates the ultimate artificial intelligence neural network-based JSS algorithm robot that uses keywords in your feedback to determine how good of a freelancer you are. Wouldn't be surprised.
Public feedback / stars etc are largely (possibly entirely) irrelevant for the JSS anyway. nice feedback is eye-candy on the profile and makes us feel good.
The private feedback is what affects the JSS.
So this means that the public feedback is basically for show? What it counts mostly is private feedback? That´s unfair! A client may give you 5 stars publicaly but only 8 (1-10) privately, or worst, shows that you had made a good job/impression but in the end stabs you in that back. They should at least weight the very same thing as JSS goes.
Clients have an incentive to lie in their public feedback (to keep freelancers happy, to keep potential for future contracts intact, and to maintain cordial relations) but they have no incentive to lie in their private feedback. This is why private feedback will be significantly more accurate in gauging a freelancer's abilities. I do agree that public feedback should have some weightage, though.
re: "They should at least weight the very same thing as JSS goes."
Upwork's JSS does not currently work that way.
But you are allowed to create your own websites with rating systems that work this way.
Humberto V wrote:
So this means that the public feedback is basically for show? What it counts mostly is private feedback? That´s unfair!
"Fair" is relative.
As we all work with the same system, that means the JSS calculation is the same for everyone, and in that way it's perfectly fair.
Learn more about our awesome Community member Andrei!Learn More
Over the next few weeks you may notice changes to Job Search filters that include the option to filter jobs by an hourly rate range and filter for jobs requiring multiple freelancers.Learn More
We are excited to share a new offering to enable freelancer job referrals (beta). This will provide the option to refer another freelancer on Upwork when you decline a job invite.Learn More
Having a professional profile is essential to attracting clients, highlighting your skills, and winning projects. Come and learn how to make your profile stand out on Upwork!Learn More